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Ad – 4455667788

Hospitality

Guest Relations Officer

K sh 45,000 – 55,000 gross / month

Nairobi, Kenya

Overview

Our client seeks: a poised, guest-obsessed professional to curate VIP welcomes, resolve issues fast, and turn feedback into five-star moments.

Key Responsibilities

Review VIP/LOY list; coordinate rooms, amenities, special notes
Handle complaints with empathy & recovery steps; document thoroughly
Arrange transfers, tours, and dining; liaise with external partners
Capture preferences in CRM; brief ops teams daily
Monitor sentiment on email/OTA/in-stay tools; reply within SLA
Design micro-upsells (spa, dining, late checkout); track conversion

Education & Experience

Diploma Hospitality/Front Office; 2+ years guest-facing hotel role (4★/5★ preferred).

Skills & Tools

Service recovery, sales mindset, cultural awareness; PMS/CRM, telephony.

KPIs

Complaint recovery time, VIP welcome score, upsell revenue/arrival, response time.

Working Conditions

Shifts incl. weekends; occasional airport meet & greet.

Salary KES 45,000 – 55,000

Benefits: meals, uniform, and medical. Growth path: Guest Relations Supervisor → Front Office leadership.

Ad – 5566778899

APPLY BELOW:Personal & Contact

Tip: use a professional email (e.g. jane.doe@example.com).

Documents

Required documents

CV required · Cover letter optional

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Curriculum Vitae (CV)

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Cover Letter

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Application Questions

Comfortable supporting high-profile guests discreetly? *

YesNo

Used a hotel CRM or preference tool? *

YesNo

A complaint you turned into a positive review—steps & result.

Your 48-hour pre-VIP checklist.

Example of an upsell that worked and why.

How you collaborate with Housekeeping for VIPs.

Extras

Expected Salary (KES) *

Available From *

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Ad – 7788990011

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