Travel Consultant (Hotel Travel Desk/Tour Company) [2 Positions]

K sh 58,000 – 67,000 gross / month

Nairobi, Kenya

Openings: 2 Location: Nairobi – Kiambu

Overview

Our client is looking for two Travel Consultants to design itineraries, issue tickets, and deliver dependable after-sales care for leisure and corporate travelers.

Key Responsibilities

Build itineraries/quotes; advise on visas/insurance/health.
Issue/reissue/refund tickets per airline rules; manage queues/ADMs.
Maintain CRM; handle after-sales support and disruptions.
Meet monthly sales/conversion targets; record daily productivity.
Coordinate suppliers (DMOs, hotels, transfers); manage vouchers.

Education & Experience

IATA/UFTAA Foundation or Diploma in Travel & Tourism.
1–3 years agency/OTA/tour operations; GDS essential.

Skills & Tools

Tools: Amadeus/Sabre/Galileo; back-office/CRM; payments & reconciliation.
Skills: sales, attention to detail, client communication, problem solving.

KPIs

Sales vs target; ticketing accuracy; client retention; ADM rate.

Work Conditions

Rostered shifts; occasional Saturdays.

Compensation (Kenya) KES 58,000–67,000/month (+ commissions).

Benefits

Commission scheme; medical; systems training.

Growth Path

Senior Consultant → Team Lead → Corporate Travel Manager.

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Application Questions

Proficient in at least one GDS? *

YesNo

Comfortable meeting monthly sales/ticketing targets? *

YesNo

Able to handle after-hours disruptions when rostered? *

YesNo

How many international tickets do you issue per week on average?

Describe a complex itinerary you built under time pressure.

How do you avoid ADMs on reissues?

Which corporate accounts have you supported?

Extras

Expected Salary (KES) *

Available From *

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