Learning & Development Specialist

HR & Recruitment

K sh 140,000 – 180,000 gross / month

Openings: 1 Location: Nairobi – Karen (Ngong View) Overview: Our client is looking for an L&D Specialist to build skills for a hospitality and retail group opening new outlets in Karen and the CBD. You’ll run TNA sessions, design blended courses, and measure impact on sales, service, and safety. The culture loves practical, on-the-job learning and expects clean reporting. Key Responsibilities: - Conduct training needs analysis; map to business goals. - Design and deliver blended programs (classroom, e-learning, coaching). - Manage LMS; track completions and assessments. - Run leadership and customer-service academies. - Measure impact (pre/post scores, KPIs) and publish results. - Manage training calendar, vendors, and budgets. Education & Experience: - Degree/Diploma in HR/Training/Education. - 3–5 years L&D design/delivery; hospitality/retail a plus. Skills & Tools: - Instructional design, facilitation, LMS, analytics, stakeholder mgmt. KPIs: - Completion rates, post-training KPI lift, satisfaction/NPS, budget adherence. Compensation (Kenya): KES 100,000–180,000 + KPI bonus. Client estimates vary with experience and outcomes. Benefits: - Medical, meals, and training budget. Growth Path (hierarchy/expected promotions): - Senior L&D Specialist → L&D Manager → Head of Talent Development. Ideal hierarchy and expected promotion cycle.