Openings: 1 Location: Nairobi – Kilimani (Ngong Rd)
Our client is searching for a Last-Mile Operations Lead who thrives where customer expectations meet real-world traffic. You’ll oversee same-day and next-day deliveries for a fast-scaling fashion and beauty marketplace headquartered in Kilimani. The job is a blend of precision, pace, and people, balancing rider fleets, delivery zones, and customer delight.
The environment moves fast, with promo spikes and creator drops that test both nerves and planning. You’ll build dispatch rhythms, fine-tune packaging SOPs, and ensure every delivery lands on time and in style. Every NPS point, every first-attempt success rate, every solved exception adds up to your scorecard.
This isn’t a back-office logistics gig; it’s customer experience in motion. You’ll sit close to CRM, data, and brand teams to ensure communication is proactive, not reactive. If you can turn chaos into clarity and see delivery networks as living systems, this is your playground.
KES 130,000–220,000 + performance bonus. Figures are estimates shared by our clients and vary with your experience, interview performance, certifications, and company pay bands.
This is the ideal hierarchy inside the client’s company and thus the expected growth cycle for this position.