Openings: 1 Location: Nairobi – Upper Hill (Hospital Rd)
Our client wants a Service Delivery Manager who can turn chaos into clockwork. This Upper Hill–based fintech runs nonstop KYC, collections, and customer support across phone, chat, and WhatsApp and you’ll be the nerve center making sure every SLA, ticket, and escalation stays under control. Think dashboards, not drama.
You’ll own service delivery end-to-end: balancing quality, cost, and speed while aligning multiple vendors and internal teams. Expect weekly WBRs, scorecards, and data that demand decisions, not just slides. It’s an environment where “first-time right” isn’t a slogan; it’s survival.
If you thrive where precision meets pace, and you can lead teams, challenge vendors, and still keep customers smiling, this role puts you exactly where the action is.
KES 160,000–280,000 + quarterly bonus. Figures are client estimates and may vary depending on experience and interview performance.
Ideal hierarchy and expected promotion cycle.