Openings: 1 Location: Nairobi – Kilimani (Ngong Rd)
Our client is looking for a QA Manager who doesn’t just tick boxes but actually raises the bar across chat, voice, and email for a fast-moving digital services company in Kilimani. You’ll design rubrics, coach the coaches, and translate QA data into actionable skill plans that make agents shine and customers happier.
This is a hands-on gig: think calibration sessions, heatmaps, pilot scripts, and knowledge base updates. If you love turning feedback into measurable wins and enjoy being the go-to for quality, this role puts you in the driver’s seat of service excellence.
KES 140,000–240,000 + annual bonus. Figures are client estimates and may vary depending on experience.
Ideal hierarchy and expected promotion cycle.