Field Operations Supervisor – Installations (ISP) [8 positions]

Operations

K sh 90,000 – 150,000 gross / month

Openings: 8 positions Location: Nairobi – Mombasa Rd corridor Overview: Eight spots, one mission: get internet flowing without drama. Our client is hunting for Field Ops Supervisors along the Mombasa Rd corridor to wrangle technicians, spares, and appointments like a pro conductor leading a very fast orchestra. Same-day installs? FTR checks? Repeat-call minimization? You’ll own it. Every day is a balancing act between speed, safety, and keeping customers smiling. You’ll audit work, coach your teams on the go, and troubleshoot escalations before they become headlines. Think of it as field operations with a pulse you’ll feel every surge, but you’ll also control it. You’ll also be the bridge between NOC, CX, and boots-on-the-ground technicians, turning messy schedules into smooth operations. If efficiency, people management, and a bit of tech geekery excite you, this is your arena. Key Responsibilities: - Schedule teams; confirm customer availability; minimize no-shows. - Ensure spares/tools readiness; enforce safety and quality checklists. - Audit installations; coach technicians; handle escalations. - Track jobs/day, first-time-right, and repeat calls. - Collaborate with NOC and CX on exceptions and outages. Education & Experience: - Diploma in Business/Telecoms/Project Mgmt; 2–4 years field ops. Skills & Tools: - Workforce scheduling tools, Excel, customer comms, basic network lingo. KPIs: - Jobs/day, FTR %, repeat repair %, customer CSAT, safety compliance. Compensation (Kenya): KES 90,000–150,000 + field allowances + monthly bonus. Figures are client estimates and may vary depending on experience and performance. Benefits: - Medical, phone/data, motorbike allowance (where applicable). Growth Path: - Senior Supervisor → Area Field Manager → Service Delivery Manager. Ideal hierarchy and expected promotion cycle.