Order-to-Cash (OTC) Operations Lead

Operations

K sh 120,000 – 200,000 gross / month

Openings: 1 Location: Nairobi – Ruaraka (Thika Rd) Overview: If you’ve ever dreamt of turning chaos into a smooth, error-free flow, this OTC Lead role in Ruaraka is calling. You’ll be the glue between Sales, Warehouse, Finance, and Customer Care, making sure orders don’t stumble, invoices are spot-on, and returns don’t cause drama. It’s all about creating one seamless SLA and killing those pesky hand-offs. Expect to dive into process mapping, dashboards, and daily problem-solving while coaching teams to follow SOPs like pros. With ERP, Excel, and a knack for spotting bottlenecks, you’ll help the company run leaner, faster, and cleaner. Think of it as operations mastery with a human touch. Key Responsibilities: - Map OTC flows; set SLAs and swimlanes; remove bottlenecks. - Standardize order validation, credit approvals, and backorder logic. - Improve invoice accuracy; reduce returns and claim cycle time. - Publish daily OTC dashboards; escalate risks early. - Train teams on SOPs and exception handling. Education & Experience: - BCom (Operations/Finance) or Diploma in Business; 3–5 years OTC. Skills & Tools: - ERP (SAP/Odoo), Excel/BI, process mapping, change leadership. KPIs: - Perfect order rate, DSO support, claim cycle time, invoice accuracy. Compensation (Kenya): KES 120,000–200,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, lunch/transport stipend. Growth Path: - Senior OTC Lead → Process Excellence Lead → Operations Manager. Ideal hierarchy and expected promotion cycle.