Openings: 3 positions Location: Nairobi – Kasarani (Thika Rd)
Ever wondered who keeps a contact centre humming like a well-oiled machine? That’s your playground as a WFM Analyst in Kasarani. You’ll forecast call/chat volumes, whip up rosters, and make sure everyone’s in the right place at the right time without blowing the budget on extra hours. Think of it as a mix of strategy, math, and people-sense rolled into one.
You’ll dive into intraday tracking, reforecasting on the fly, and spotting shrinkage before it becomes a headache. TLs, QA, and SDMs will lean on your insights to keep service levels sky-high, so your data skills will be your superpower.
And because no day is ever the same, you’ll get to play in schedules, exceptions, and real-time dashboards, learning how small tweaks can have big impacts. Calm under pressure, Excel ninja, and a dash of curiosity? Perfect, this is your stage.
KES 90,000–160,000 + performance bonus. Figures are client estimates and may vary depending on experience and interview outcomes.
Ideal hierarchy and expected promotion cycle.