Training & SOPs Coordinator – Operations Academy (2 Positions)

Operations

K sh 80,000 – 140,000 gross / month

Openings: 2 positions Location: Nairobi – Donholm (Outer Ring Rd) Overview: Ever wished you could bottle up experience and pass it around like instant coffee? That’s basically this role. You’ll take tribal knowledge from the warehouse floor, turn it into clear SOPs, snappy micro-videos, and quizzes, and make sure everyone hitting the floor knows their stuff. Less confusion, fewer errors, safer shifts, then see your handiwork in action. You won’t just be documenting; you’ll be certifying, training, and running ride-alongs to see the magic happen in real time. Measuring impact is key: completion rates, error reduction, and audit scores will tell you whether your content actually sticks. And because no academy runs itself, you’ll iterate constantly. Feedback loops, quarterly reviews, and creative problem-solving are your playground. If you like seeing the ripple effect of your work and enjoy mixing structure with a bit of creativity, this is where you shine. Key Responsibilities: - Document SOPs; version control; approvals with managers. - Produce micro-learning (videos, checklists, quizzes); manage LMS. - Run train-the-trainer and competency assessments. - Track completion, quality metrics, and error reduction. - Gather feedback; iterate on content quarterly. Education & Experience: - Diploma/Degree in HR/Operations/Instructional Design. - 2–3 years training/ops documentation. Skills & Tools: - Writing, simple video tools, LMS, facilitation, measurement. KPIs: - Time-to-productivity, error rate, completion rate, and audit scores. Compensation (Kenya): KES 80,000–140,000 + KPI bonus. Figures are client estimates and may vary depending on experience and outcomes. Benefits: - Medical, lunch/transport stipend, training budget. Growth Path: - Senior Coordinator → L&D (Ops) Manager → Operations Excellence Lead. Ideal hierarchy and expected promotion cycle.