Business Continuity & Incident Response Coordinator

Operations

K sh 120,000 – 210,000 gross / month

Openings: 1 Location: Nairobi – Gigiri (UN Ave vicinity) Overview: Think of yourself as the calm in the storm. From protests to power outages, network glitches to weather surprises, you’ll make sure the Nairobi campus of this regional NGO keeps humming. Updating BCPs, running drills, and coordinating with IT, Security, Facilities, and Programs, your playbooks will be the ultimate “what if” manual. When things go sideways, you’re the conductor of clarity. Leading tabletop exercises, publishing SITREPs, and following up on action items ensure that no disruption becomes a disaster. Metrics like drill scores and MTTR aren’t just numbers; they’re proof that your plans actually work. And yes, you’ll get to stay on top of the latest developments in resilience. Vendor readiness, risk assessments, and plan freshness are all under your watchful eye. If you thrive in high-stakes prep work and enjoy turning chaos into order, this is your stage. Key Responsibilities: - Update BCPs/DR playbooks; maintain contact trees and roles. - Run risk assessments; propose mitigations and suppliers. - Lead drills/tabletops; capture actions and owners. - Coordinate during incidents; publish SITREPs and after-action reviews. - Track resilience KPIs and vendor readiness. Education & Experience: - BA/BCom (PPM/Operations); certifications in BCP/ISO 22301 are a plus. - 3–5 years ops/compliance/risk with incident exposure. Skills & Tools: - Crisis comms, documentation, stakeholder mgmt, dashboards. KPIs: - Plan freshness, drill scores, MTTR, and action closure rate. Compensation (Kenya): KES 120,000–210,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, security transport when needed, training. Growth Path: - Senior BC/IR → Risk & Compliance Lead → Head of Business Resilience. Ideal hierarchy and expected promotion cycle.