Front Office & Guest Relations Supervisor

Administrative Jobs

K sh 90,000 – 150,000 gross / month

Openings: 1 Location: Nairobi – Kilimani (Argwings Kodhek Rd) Overview: Some people greet guests. You, however, set the tone. Our client, a corporate services firm in Kilimani, is looking for a Front Office & Guest Relations Supervisor who can make every lobby moment feel like a five-star welcome minus the fake smiles. You’ll lead a small but mighty front desk team, sharpen scripts, and turn every visit, demo, and handshake into a seamless brand experience. From coffee cups to call flows, you’ll know what’s happening, when, and why. Think of yourself as the conductor of first impressions, cueing receptionists, coordinating AV setups, and making sure meeting rooms (and moods) stay perfectly balanced. You’ll juggle visitors, VIPs, and last-minute schedule changes without breaking a sweat or a smile. The role needs equal parts polish and practicality. You’ll shape a front office that runs on systems but feels personal, where a guest’s name is remembered, feedback is actioned, and the plants are never dying on your watch. If you’ve ever been told you “run things like a hotel GM” (and secretly loved it), this is your stage. Bring your people skills, taste for detail, and cool-under-pressure energy. This company values hospitality, which means business. Key Responsibilities: - Lead a team of receptionists; set rosters, standards, and coaching. - Design greetings, call flows, and escalation scripts. - Own meeting room scheduling, set-ups, refreshments, and AV checks. - Maintain visitor logs, badges, and GDPR-style consent processes. - Handle VIP visits; align security and parking; prep host teams. - Capture feedback; resolve complaints; publish monthly insights. - Keep lobby immaculate—signage, displays, plants, music. - Track front-office KPIs and training calendars. Education & Experience: - Diploma/Degree in Hospitality/Business; 3–5 years front office with 1+ lead. Skills & Tools: - Customer care, AV basics, scheduling tools, grooming standards, empathy. KPIs: - Wait times; first-contact resolution; visitor CSAT; escalation turnaround. Compensation (Kenya): KES 90,000–150,000 + service bonus. Figures are client estimates and vary with experience. Benefits: - Medical, uniform allowance, phone/data, 21–23 leave days. Growth Path: Front Office Supervisor → Guest Experience Manager → Office/Facilities Manager. Ideal hierarchy and expected promotion cycle.