Front Office & Guest Relations Supervisor

Some people greet guests. You, however, set the tone. Our client, a corporate services firm in Kilimani, is looking for a Front Office & Guest Relations Supervisor who can make every lobby moment feel like a five-star welcome minus the fake smiles. You’ll lead a small but mighty front desk team, sharpen scripts, and turn every visit, demo, and handshake into a seamless brand experience.

From coffee cups to call flows, you’ll know what’s happening, when, and why. Think of yourself as the conductor of first impressions, cueing receptionists, coordinating AV setups, and making sure meeting rooms (and moods) stay perfectly balanced. You’ll juggle visitors, VIPs, and last-minute schedule changes without breaking a sweat or a smile.

The role needs equal parts polish and practicality. You’ll shape a front office that runs on systems but feels personal, where a guest’s name is remembered, feedback is actioned, and the plants are never dying on your watch.

If you’ve ever been told you “run things like a hotel GM” (and secretly loved it), this is your stage. Bring your people skills, taste for detail, and cool-under-pressure energy. This company values hospitality, which means business.