Openings: 12 positions Location: Nairobi – Thika Rd
Our client is on the lookout for twelve Customer Service Agents who can keep calm when the chat queue isn’t. Based along Thika Road, you’ll be part of a buzzing contact centre helping customers with orders, returns, and wallet issues, sometimes all before your first cup of tea. If you like solving problems and leaving people happier than you found them, this is your arena.
Picture it: headphones on, dashboard open, one customer typing “hello?”, another calling about a delayed parcel, and you unshakenly juggling it all with empathy and precision. You’ll be trained on systems, scripts, and soft skills that make conversations smoother and first-contact resolutions more frequent. Around here, metrics matter, but so does the smile in your voice.
Every ticket you close right the first time, every return you process cleanly, every note you log properly, it all keeps the marketplace running seamlessly. You’ll also share the little insights customers drop daily, the ones that help the Product team make smarter tweaks. It’s hands-on work with real impact.
If you’re reliable, quick on the keyboard, and can turn “I’m frustrated” into “Thank you so much,” then step up. We’ve got twelve open spots, steady shifts, growth paths that actually materialize, and a team that cheers each other on even on Monday mornings.
KES 45,000–80,000 + shift allowance + monthly incentives. Figures are estimates shared by our clients and vary with your experience, interview performance, certifications, and company pay bands.
Ideal hierarchy and expected promotion cycle.