Call Centre Trainee (Customer Support). [Openings: 5]

Administrative Jobs

K sh 42,000 – 58,000 gross / month

Openings: 5 Location: Nairobi – Mombasa Rd (Along Airtel Centre) Overview: Our client is looking for Call Centre Trainees to join a friendly support team handling inbound queries for e-commerce and utilities. You’ll learn scripts, soft skills, ticketing tools, and how to escalate correctly. If you’re patient, upbeat, and a fast learner, this is a solid start. Key Responsibilities: - Answer calls/chats; log tickets accurately. - Follow scripts; verify caller identity; escalate as needed. - Capture feedback; tag issues for reports. Education & Experience: - Certificate/Diploma in Customer Care/IT/Admin. - 0–1 year; good spoken English & Kiswahili. Skills: - Typing, listening, empathy, basic troubleshooting. KPIs: - AHT, first-contact resolution, CSAT, QA score. Compensation: KES 42,000–58,000 base + performance bonus (up to 8%). Client estimates. Variation depends on language ability, shift rotations (nights pay higher), and your QA/CSAT after training. Benefits: - Medical, shift transport, snacks. Growth Path: - Agent → Senior Agent/Trainer → Team Lead.