Rider/Driver Coordinator (Entry) [Openings: 2]

Logistics & Supply Chain

K sh 50,000 – 65,000 gross / month

Openings: 2 Location: Nairobi – Kawangware 56 (Naivasha Rd spur) Overview: Keeping deliveries on time isn’t just about trucks or bikes, it’s about real-time coordination, problem-solving, and communication. As a Rider/Driver Coordinator, you’ll assign orders, monitor ETAs, and help unblock minor issues over the phone, ensuring every delivery moves smoothly from hub to customer. Accuracy, calm under pressure, and clear notes are your daily tools. Our client values reliability and quick thinking. You’ll learn to navigate routing dashboards, anticipate the city’s choke points by time of day, and keep customers informed when delays occur. Every call you make, and every update you log, directly impacts on-time delivery and customer satisfaction. The work rhythm combines steady monitoring with bursts of problem-solving. You’ll reschedule deliveries when needed, coordinate with riders, and track performance metrics like reattempts and CSAT, all while maintaining a supportive but metrics-driven environment. You’ll also gain insight into urban logistics and routing strategies, learning how small decisions can ripple across the day’s operations. Mastering these skills sets you up for more advanced control responsibilities and leadership within transport teams. Key Responsibilities: - Assign orders; track ETAs; reschedule as needed. - Call customers/riders; resolve issues. - Update dashboards and shift reports. Education & Experience: - Certificate/Diploma in any field; 0–1 year; fast typing. Skills: - Calm under pressure, maps sense, polite phone manner. KPIs: - On-time delivery %, reattempt rate, CSAT. Compensation (Kenya): - Base: KES 50,000–65,000. - Shift meal provided on peak windows. - On-time bonus: Up to KES 3,000/month tied to OTD targets. - Night premium: +10% for overnight control shifts. Figures are client estimates; final offer depends on shift flexibility, typing speed, and your performance in simulated routing tests. Benefits: - Medical, snacks, training. Growth Path: - Coordinator → Shift Lead → Transport Supervisor.