Return Center Clerk (Entry) [Openings: 2]

Logistics & Supply Chain

K sh 44,000 – 59,000 gross / month

Openings: 2 Location: Nairobi – Muthurwa (Haile Selassie Ave market belt) Overview: Returns aren’t just about items coming back; they’re about protecting margins, maintaining quality, and keeping customers satisfied. As a Return Center Clerk, you’ll inspect parcels, check conditions against reason codes, test simple devices, and decide whether items should be restocked, repaired, or scrapped. Accuracy and fairness are essential in every decision you make. Our client values honesty, patience, and confidence. You’ll learn to document returns neatly, follow clear rules for processing, and communicate decisions professionally, even when saying “no” to a customer. Your judgment directly impacts both company margins and customer experience. Daily tasks include inspecting returns, updating reason codes, processing refunds or exchanges, and ensuring items are correctly repacked or routed for repair. Each step reinforces accuracy and loss prevention, giving you a clear sense of accomplishment when processes run smoothly. For someone meticulous and customer-conscious, this role is both challenging and rewarding. You’ll build foundational skills in device handling, returns management, and quality checks, paving the way toward QA, repair, or leadership positions within the returns and repair workflow. Key Responsibilities: - Inspect returns; test basic functions. - Update reason codes; process refunds/exchanges. - Repack or route to repair. Education & Experience: - Certificate/Diploma in any field; 0–1 year. Skills: - Honesty, patience, basic device handling. KPIs: - Processing time, accuracy, loss reduction. Compensation (Kenya): - Base: KES 44,000–59,000. - Shrink bonus: Up to KES 2,000/month when the team meets loss-prevention targets. - Saturday rotation stipend: KES 800 per Saturday worked (time off in lieu optional). Estimates from clients. Actual offers vary with device familiarity (phones/small appliances), accuracy on trial inspections, and weekend flexibility. Benefits: - Medical, gloves/PPE, training. Growth Path: - Returns Clerk → QA/Repair Assistant → Returns Lead.