Return Center Clerk (Entry) [Openings: 2]

Logistics & Supply Chain

K sh 44,000 – 59,000 gross / month

Openings: 2 Location: Nairobi – Muthurwa (Haile Selassie Ave market belt) Overview: Our client is looking for honest, patient Return Center Clerks to protect margins by processing returns correctly. You’ll receive parcels, check condition against reason codes, test simple devices, and decide restock/repair/scrap according to clear rules. The team values fairness, neat documentation, and the confidence to say “no” when policy isn’t met while still leaving the customer feeling respected. Key Responsibilities: - Inspect returns; test basic functions. - Update reason codes; process refunds/exchanges. - Repack or route to repair. Education & Experience: - Certificate/Diploma in any field; 0–1 year. Skills: - Honesty, patience, basic device handling. KPIs: - Processing time, accuracy, loss reduction. Compensation (Kenya): - Base: KES 44,000–59,000. - Shrink bonus: Up to KES 2,000/month when the team meets loss-prevention targets. - Saturday rotation stipend: KES 800 per Saturday worked (time off in lieu optional). Estimates from clients. Actual offers vary with device familiarity (phones/small appliances), accuracy on trial inspections, and weekend flexibility. Benefits: - Medical, gloves/PPE, training. Growth Path: - Returns Clerk → QA/Repair Assistant → Returns Lead.