Waitstaff Trainee (Casual Dining) Openings: 8

Hospitality

K sh 28,000 – 36,000 gross / month

Openings: 8 Location: Nairobi – Ngong Rd (Adams Arcade to Junction strip) Overview: Step into the fast lane at this Ngong Rd hotspot, where every guest interaction counts. You’ll get to know the menu inside out, master the rhythm of service, and operate the POS smoothly so orders flow without a hitch. During busy rushes, teamwork is everything. Calm communication and quick thinking keep the floor running and guests smiling. You’re not just delivering food; you’re creating moments. Suggestive selling, handling minor complaints gracefully, and anticipating guest needs are all part of the craft. Managers will coach you on upselling techniques and recovery strategies so every table leaves happy. The role is a blend of energy and precision. Clearing tables, resetting stations, and maintaining hygiene aren’t just chores; they’re part of the experience that keeps guests returning. Every detail, from silverware alignment to timing dessert deliveries, matters. This is fast, social, and rewarding work. If you thrive on interaction, enjoy learning under pressure, and like seeing your efforts immediately reflected in happy customers, this team environment will suit you. By the end of training, you’ll have the confidence to handle the floor independently, anticipate guest needs, and deliver smooth, memorable service, setting the stage for quick progression within the restaurant. Key Responsibilities: - Take orders; serve; clear; present bills. - Suggest pairings; handle simple complaints. - Reset tables; maintain hygiene and side stations. Education & Experience: - Certificate in F&B/Service; 0–1 year. Skills: - Polite speech, memory, POS basics, upselling. KPIs: - Table turn time, upsell rate, tip feedback, order accuracy. Compensation (Kenya): - Base: KES 28,000–36,000. - Service charge/tips: pooled (typ. KES 6,000–15,000/month). Client estimates; weekend/holiday shifts typically raise total take-home and vary by outlet footfall. Benefits Medical, meals, uniform. Growth Path Waitstaff → Senior Waiter → Supervisor → Restaurant Captain.