Operations Jobs
Operations Coordinator – Executive Projects
Openings: 1 Location: Nairobi – Karen (Ngong Rd / Karen Rd) Overview: This is the kind of role where no two days look the same, and that’s the fun of it. As the Operations Coordinator, you’ll be the person who makes sure the group’s events and hospitality projects actually happen on time, on budget, and with flair. From sourcing tents and florists to tracking LPOs and ensuring the Finance team gets clean packs, you’ll be the quiet force turning plans into experiences. Your spreadsheets will tell one story; your site visits another. You’ll shift from updating budgets in the morning to overseeing deliveries in the afternoon, sometimes with mud on your shoes, sometimes with a vendor call in your ear. The team’s success depends on your ability to balance both worlds: detail and delivery. Expect to work closely with the COO and a variety of partners, from suppliers to setup crews. You’ll refine checklists, chase permits, and ensure every project report shines with clarity and photos that capture results. It’s hands-on, people-driven work that rewards good judgment and follow-through. If you love seeing things come together and you’re happiest when plans move from Excel rows to real-world results, this role could be your next big win. Key Responsibilities: - Build project plans and budgets; track actions and timelines. - Source vendors; process LPOs; ensure deliveries and quality. - Coordinate set-ups/tear-downs; manage checklists and permits. - Reconcile invoices; close GRNs and payment packs with Finance. - Prepare project reports with photos and metrics. Education & Experience: - Diploma/BCom in Business/PPM/Procurement. - 1–3 years coordination/admin in ops/events/hospitality. Skills & Tools: - Excel/Sheets, procurement basics, vendor comms, on-site coordination. KPIs: - On-time delivery, budget variance, vendor SLA, and internal CSAT. Compensation (Kenya): KES 70,000–120,000 + project bonuses. Figures are estimates shared by our clients and vary with your experience, interview performance, certifications, and company pay bands. Benefits: - Medical, meals during events, and local travel stipend. Growth Path (hierarchy/expected promotions): - Senior Coordinator → Operations Project Lead → Operations Manager. This is the ideal hierarchy inside the client’s company and thus the expected growth cycle for this position.
K sh 70,000 – 120,000 gross / month
Business Continuity & Incident Response Coordinator
Openings: 1 Location: Nairobi – Gigiri (UN Ave vicinity) Overview: Think of yourself as the calm in the storm. From protests to power outages, network glitches to weather surprises, you’ll make sure the Nairobi campus of this regional NGO keeps humming. Updating BCPs, running drills, and coordinating with IT, Security, Facilities, and Programs, your playbooks will be the ultimate “what if” manual. When things go sideways, you’re the conductor of clarity. Leading tabletop exercises, publishing SITREPs, and following up on action items ensure that no disruption becomes a disaster. Metrics like drill scores and MTTR aren’t just numbers; they’re proof that your plans actually work. And yes, you’ll get to stay on top of the latest developments in resilience. Vendor readiness, risk assessments, and plan freshness are all under your watchful eye. If you thrive in high-stakes prep work and enjoy turning chaos into order, this is your stage. Key Responsibilities: - Update BCPs/DR playbooks; maintain contact trees and roles. - Run risk assessments; propose mitigations and suppliers. - Lead drills/tabletops; capture actions and owners. - Coordinate during incidents; publish SITREPs and after-action reviews. - Track resilience KPIs and vendor readiness. Education & Experience: - BA/BCom (PPM/Operations); certifications in BCP/ISO 22301 are a plus. - 3–5 years ops/compliance/risk with incident exposure. Skills & Tools: - Crisis comms, documentation, stakeholder mgmt, dashboards. KPIs: - Plan freshness, drill scores, MTTR, and action closure rate. Compensation (Kenya): KES 120,000–210,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, security transport when needed, training. Growth Path: - Senior BC/IR → Risk & Compliance Lead → Head of Business Resilience. Ideal hierarchy and expected promotion cycle.
K sh 120,000 – 210,000 gross / month
Training & SOPs Coordinator – Operations Academy (2 Positions)
Openings: 2 positions Location: Nairobi – Donholm (Outer Ring Rd) Overview: Ever wished you could bottle up experience and pass it around like instant coffee? That’s basically this role. You’ll take tribal knowledge from the warehouse floor, turn it into clear SOPs, snappy micro-videos, and quizzes, and make sure everyone hitting the floor knows their stuff. Less confusion, fewer errors, safer shifts, then see your handiwork in action. You won’t just be documenting; you’ll be certifying, training, and running ride-alongs to see the magic happen in real time. Measuring impact is key: completion rates, error reduction, and audit scores will tell you whether your content actually sticks. And because no academy runs itself, you’ll iterate constantly. Feedback loops, quarterly reviews, and creative problem-solving are your playground. If you like seeing the ripple effect of your work and enjoy mixing structure with a bit of creativity, this is where you shine. Key Responsibilities: - Document SOPs; version control; approvals with managers. - Produce micro-learning (videos, checklists, quizzes); manage LMS. - Run train-the-trainer and competency assessments. - Track completion, quality metrics, and error reduction. - Gather feedback; iterate on content quarterly. Education & Experience: - Diploma/Degree in HR/Operations/Instructional Design. - 2–3 years training/ops documentation. Skills & Tools: - Writing, simple video tools, LMS, facilitation, measurement. KPIs: - Time-to-productivity, error rate, completion rate, and audit scores. Compensation (Kenya): KES 80,000–140,000 + KPI bonus. Figures are client estimates and may vary depending on experience and outcomes. Benefits: - Medical, lunch/transport stipend, training budget. Growth Path: - Senior Coordinator → L&D (Ops) Manager → Operations Excellence Lead. Ideal hierarchy and expected promotion cycle.
K sh 80,000 – 140,000 gross / month
Operations Data Analyst (Ops Intelligence)
Openings: 1 Location: Nairobi – Ngara (Murang’a Rd) Overview: Here’s the deal: the data won’t present itself, and neither will the insights. You’ll take messy shop-floor and service numbers, standardize them, and turn them into dashboards that actually get people to act. This isn’t Excel for show leaders will make decisions based on what you reveal. Expect to automate, clean, and document like a wizard. Daily dashboards, weekly reports, and the occasional deep-dive rabbit hole will become your second nature. Bonus points if your charts tell a story before anyone asks the question. You’ll also be the translator between ops and finance: training managers, setting targets, and running post-mortems that actually lead to fixes. If turning raw numbers into actionable intelligence makes your pulse quicken, this role is calling your name. Key Responsibilities: - Build single-source datasets; clean and document definitions. - Automate daily/weekly dashboards (service, cost, quality, safety). - Run deep dives; present insights and experiments. - Partner with Ops/Finance on target setting and post-mortems. - Train managers on reading and using data. Education & Experience: - BCom (BIS/Operations/Finance) or Diploma + analytics certificate. - 2–4 years of data/BI in ops, retail, or logistics. Skills & Tools: - SQL, spreadsheets, BI (Data Studio/Power BI/Looker), storytelling. KPIs: - Adoption rate, time-to-insight, decision impact, data quality. Compensation (Kenya): KES 100,000–180,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, training, hybrid stipend. Growth Path: - Senior Analyst → Ops Intelligence Lead → Operations Excellence Manager. Ideal hierarchy and expected promotion cycle.
K sh 100,000 – 180,000 gross / month
Vendor Operations Manager – BPO Partners
Openings: 1 Location: Nairobi – Parklands (Chiromo Ln) Overview: Here’s the gig: you run the show with our BPO partners across East Africa, making sure sales and support act less like separate teams and more like one seamless machine. SLAs, QA calibrations, payroll audits, if it touches governance, it’s yours. The board loves facts, dashboards, and fair but firm conversations. Your daily rhythm will include aligning scorecards, running nesting programs, and catching attrition before it spirals. Billing versus performance? You’ll reconcile, approve incentives, and ensure the numbers match reality. One misstep and it’s on you, so precision is non-negotiable. Continuous improvement isn’t a buzzword here; it’s a KPI. You’ll own playbooks, audit findings, and cross-site initiatives, translating messy operations into consistent results. If you thrive on clarity, control, and making others accountable, this role is built for you. Key Responsibilities: - Own contracts, SLAs, and governance calendars (QBR/MBR). - Align QA scorecards; run calibrations and nesting programs. - Track hiring, training, and attrition; intervene early. - Reconcile billing vs performance; approve incentives/penalties. - Drive continuous improvement and playbooks across sites. Education & Experience: - BCom/BA (PPM); 4–6 years vendor/BPO management. Skills & Tools: - Contract basics, Excel/BI, QA/WFM literacy, negotiation. KPIs: - SLA adherence, QA pass rates, attrition %, cost/resolve, audit findings. Compensation (Kenya): KES 150,000–260,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, pension, travel. Growth Path: - Senior Vendor Manager → Service Delivery Lead → Head of Operations. Ideal hierarchy and expected promotion cycle.
K sh 150,000 – 260,000 gross / month
Workforce Management (WFM) Analyst – Contact Centre (3 positions)
Openings: 3 positions Location: Nairobi – Kasarani (Thika Rd) Overview: Ever wondered who keeps a contact centre humming like a well-oiled machine? That’s your playground as a WFM Analyst in Kasarani. You’ll forecast call/chat volumes, whip up rosters, and make sure everyone’s in the right place at the right time without blowing the budget on extra hours. Think of it as a mix of strategy, math, and people-sense rolled into one. You’ll dive into intraday tracking, reforecasting on the fly, and spotting shrinkage before it becomes a headache. TLs, QA, and SDMs will lean on your insights to keep service levels sky-high, so your data skills will be your superpower. And because no day is ever the same, you’ll get to play in schedules, exceptions, and real-time dashboards, learning how small tweaks can have big impacts. Calm under pressure, Excel ninja, and a dash of curiosity? Perfect, this is your stage. Key Responsibilities: - Forecast by interval; adjust for promos, outages, seasonality. - Build shift patterns; publish rosters and adherence rules. - Run intraday management; re-forecast and re-sked where needed. - Track shrinkage; propose policy changes with data. - Report SLA, occupancy, and adherence daily/weekly. Education & Experience: - BCom (Operations/Statistics) or Diploma + analytics/Excel strength. - 1–3 years WFM/analytics. Skills & Tools: - WFM suites, Excel/BI, SQL basics, calm communication. KPIs: - SLA, adherence %, occupancy %, forecast accuracy, cost/contact. Compensation (Kenya): KES 90,000–160,000 + performance bonus. Figures are client estimates and may vary depending on experience and interview outcomes. Benefits: - Medical, phone/data, hybrid stipend. Growth Path: - Senior WFM → WFM Lead → Service Delivery Manager. Ideal hierarchy and expected promotion cycle.
K sh 90,000 – 160,000 gross / month
Order-to-Cash (OTC) Operations Lead
Openings: 1 Location: Nairobi – Ruaraka (Thika Rd) Overview: If you’ve ever dreamt of turning chaos into a smooth, error-free flow, this OTC Lead role in Ruaraka is calling. You’ll be the glue between Sales, Warehouse, Finance, and Customer Care, making sure orders don’t stumble, invoices are spot-on, and returns don’t cause drama. It’s all about creating one seamless SLA and killing those pesky hand-offs. Expect to dive into process mapping, dashboards, and daily problem-solving while coaching teams to follow SOPs like pros. With ERP, Excel, and a knack for spotting bottlenecks, you’ll help the company run leaner, faster, and cleaner. Think of it as operations mastery with a human touch. Key Responsibilities: - Map OTC flows; set SLAs and swimlanes; remove bottlenecks. - Standardize order validation, credit approvals, and backorder logic. - Improve invoice accuracy; reduce returns and claim cycle time. - Publish daily OTC dashboards; escalate risks early. - Train teams on SOPs and exception handling. Education & Experience: - BCom (Operations/Finance) or Diploma in Business; 3–5 years OTC. Skills & Tools: - ERP (SAP/Odoo), Excel/BI, process mapping, change leadership. KPIs: - Perfect order rate, DSO support, claim cycle time, invoice accuracy. Compensation (Kenya): KES 120,000–200,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, lunch/transport stipend. Growth Path: - Senior OTC Lead → Process Excellence Lead → Operations Manager. Ideal hierarchy and expected promotion cycle.
K sh 120,000 – 200,000 gross / month
Field Operations Supervisor – Installations (ISP) [8 positions]
Openings: 8 positions Location: Nairobi – Mombasa Rd corridor Overview: Eight spots, one mission: get internet flowing without drama. Our client is hunting for Field Ops Supervisors along the Mombasa Rd corridor to wrangle technicians, spares, and appointments like a pro conductor leading a very fast orchestra. Same-day installs? FTR checks? Repeat-call minimization? You’ll own it. Every day is a balancing act between speed, safety, and keeping customers smiling. You’ll audit work, coach your teams on the go, and troubleshoot escalations before they become headlines. Think of it as field operations with a pulse you’ll feel every surge, but you’ll also control it. You’ll also be the bridge between NOC, CX, and boots-on-the-ground technicians, turning messy schedules into smooth operations. If efficiency, people management, and a bit of tech geekery excite you, this is your arena. Key Responsibilities: - Schedule teams; confirm customer availability; minimize no-shows. - Ensure spares/tools readiness; enforce safety and quality checklists. - Audit installations; coach technicians; handle escalations. - Track jobs/day, first-time-right, and repeat calls. - Collaborate with NOC and CX on exceptions and outages. Education & Experience: - Diploma in Business/Telecoms/Project Mgmt; 2–4 years field ops. Skills & Tools: - Workforce scheduling tools, Excel, customer comms, basic network lingo. KPIs: - Jobs/day, FTR %, repeat repair %, customer CSAT, safety compliance. Compensation (Kenya): KES 90,000–150,000 + field allowances + monthly bonus. Figures are client estimates and may vary depending on experience and performance. Benefits: - Medical, phone/data, motorbike allowance (where applicable). Growth Path: - Senior Supervisor → Area Field Manager → Service Delivery Manager. Ideal hierarchy and expected promotion cycle.
K sh 90,000 – 150,000 gross / month
Facilities & Office Operations Manager
Openings: 1 Location: Nairobi – CBD (Kenyatta Ave) Overview: Imagine being the person who makes 300 busy professionals wonder how the office runs so smoothly, yep, that’s you. Our client is looking for a Facilities & Office Ops Manager in the CBD who can juggle leases, vendors, fit-outs, and the occasional emergency drill without breaking a sweat. From keeping the coffee flowing to making sure the lights stay on, you’ll own the experience of the workplace. You’ll also be the go-to for budgets, contracts, and preventive maintenance, turning office chaos into calm efficiency. If you like dashboards, SLAs, and a little people-pleasing with a purpose, this role is a playground for someone who loves making work feel effortless for everyone else, at least. Key Responsibilities: - Manage leases, service contracts, SLAs, and vendor scorecards. - Plan preventive maintenance; coordinate contractors and permits. - Oversee reception, mailroom, meeting rooms, and events support. - Track utilities and sustainability initiatives; cut waste. - Own office moves, fit-outs, and emergency preparedness. Education & Experience: - BCom/BA (PPM) or Diploma in Facilities/Business; 4–6 years in FM/ops. Skills & Tools: - Vendor mgmt, budgeting, CMMS basics, HSE awareness, stakeholder comms. KPIs: - SLA attainment, cost/seat, incident response time, and occupant CSAT. Compensation (Kenya): KES 130,000–230,000 + annual bonus. Figures are client estimates and may vary depending on experience and certifications. Benefits: - Medical, pension, phone/data. Growth Path: - Senior FM → Workplace Lead → Head of Admin & Facilities. Ideal hierarchy and expected promotion cycle.
K sh 130,000 – 230,000 gross / month
Health, Safety & Environment (HSE) Officer
Openings: 1 Location: Nairobi – Embakasi (Easter bypass slip Rd) Overview: Ever wanted to be the hero who keeps forklifts, pallets, and people all in harmony? Our client is looking for an HSE Officer at their busy logistics hub in Embakasi, someone who can spot a risk before it becomes a “fun” story for the incident report. You’ll run audits, toolbox talks, and near-miss investigations while making sure everyone actually enjoys following the rules. Safety here isn’t just a poster on the wall, it’s a living, breathing rhythm. From PPE checks to drills and inductions, you’ll be the person turning compliance into something practical, visible, and yes, even a little satisfying. If you can explain “why we do this” without putting people to sleep, you’ll fit right in. You’ll also get to flex your data muscles, tracking TRIR, leading indicators, and audit closures. In short, you’ll be the guardian of both people and processes, making sure the hub runs smoothly, safely, and incident-free. Key Responsibilities: - Maintain HSE policy, risk register, and legal compliance calendar. - Lead inductions, toolbox talks, drills, and incident investigations. - Close audit findings; track CAPA to completion. - Ensure PPE, signage, and equipment checks are in place. - Report TRIR and leading indicators weekly. Education & Experience: - Diploma/Degree in OSH/Environment/Business; NEBOSH/IOSH a plus. - 2–4 years HSE in warehouse/logistics/manufacturing. Skills & Tools: - Risk assessment, incident analysis, training, and documentation. KPIs: - TRIR, near-miss reporting rate, audit closure %, training completion. Compensation (Kenya): KES 90,000–160,000 + safety bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, PPE, and transport stipend for late shifts. Growth Path: - Senior HSE → HSE Manager → Compliance/Facilities Lead. Ideal hierarchy and expected promotion cycle.
K sh 90,000 – 160,000 gross / month
Quality Assurance Manager – Customer Operations
Openings: 1 Location: Nairobi – Kilimani (Ngong Rd) Overview: Our client is looking for a QA Manager who doesn’t just tick boxes but actually raises the bar across chat, voice, and email for a fast-moving digital services company in Kilimani. You’ll design rubrics, coach the coaches, and translate QA data into actionable skill plans that make agents shine and customers happier. This is a hands-on gig: think calibration sessions, heatmaps, pilot scripts, and knowledge base updates. If you love turning feedback into measurable wins and enjoy being the go-to for quality, this role puts you in the driver’s seat of service excellence. Key Responsibilities: - Build channel-specific QA rubrics and calibration routines. - Score calls/chats; publish heatmaps and targeted coaching plans. - Own VoC program; link QA to CSAT/NPS and churn drivers. - Run pilot scripts, macros, and knowledge base updates. - Coordinate with WFM on skill-based routing. Education & Experience: - BCom/BA (PPM/Comms); 4–6 years in QA leadership. Skills & Tools: - QA platforms, speech/text analytics, Excel/BI, coaching frameworks. KPIs: - QA pass rate, rework/after-call work, CSAT/NPS, calibration drift. Compensation (Kenya): KES 140,000–240,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, phone/data, training. Growth Path: - Senior QA Manager → Customer Experience Lead → Head of CX. Ideal hierarchy and expected promotion cycle.
K sh 140,000 – 240,000 gross / month
Continuous Improvement (Lean) Specialist
Openings: 1 Location: Nairobi – Industrial Area (Lunga Lunga Rd) Overview: Our client is seeking a Continuous Improvement (CI) Specialist to turn inefficiency into measurable impact at a fast-paced food manufacturer operating two plants and a Nairobi DC. You’ll live on the floor, not in a boardroom, leading Lean projects that cut waste, boost output, and embed better ways of working across teams. From time-and-motion studies to Kaizen events and visual management, you’ll turn factory data into action and action into habit. Expect to run value stream maps, tighten changeovers, and train leaders who can sustain gains long after the workshop ends. If you believe continuous improvement isn’t a side project but a daily discipline backed by data, teamwork, and visible results, this role is designed for you. Key Responsibilities: - Lead VSMs and Kaizen events; prioritize high-impact wastes (DOWNTIME). - Establish standard work; lock in controls and visual management. - Build CI dashboards (yield, OEE, changeover, rework). - Train line leaders; certify yellow/green belts. - Work with QA/HSE to ensure safe, compliant improvements. Education & Experience: - BCom (Operations) or Diploma in Business + Lean training. - 3–5 years CI/Lean/Six Sigma in manufacturing or logistics. Skills & Tools: - Lean toolkit, Excel/BI, facilitation, problem-solving. KPIs: - OEE, changeover time, scrap/rework %, project ROI, audit scores. Compensation (Kenya): KES 120,000–200,000 + improvement bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, meals, PPE, training. Growth Path: - Senior CI → Ops Excellence Lead → Operations Manager. Ideal hierarchy and expected promotion cycle.
K sh 120,000 – 200,000 gross / month
Service Delivery Manager – Fintech Ops
Openings: 1 Location: Nairobi – Upper Hill (Hospital Rd) Overview: Our client wants a Service Delivery Manager who can turn chaos into clockwork. This Upper Hill–based fintech runs nonstop KYC, collections, and customer support across phone, chat, and WhatsApp and you’ll be the nerve center making sure every SLA, ticket, and escalation stays under control. Think dashboards, not drama. You’ll own service delivery end-to-end: balancing quality, cost, and speed while aligning multiple vendors and internal teams. Expect weekly WBRs, scorecards, and data that demand decisions, not just slides. It’s an environment where “first-time right” isn’t a slogan; it’s survival. If you thrive where precision meets pace, and you can lead teams, challenge vendors, and still keep customers smiling, this role puts you exactly where the action is. Key Responsibilities: - Define and enforce SLAs across channels; manage real-time adherence. - Run WBRs/MBRs; publish action trackers and owner follow-ups. - Coordinate BPO/vendor capacity and quality scorecards. - Lead root cause analysis; drive backlog elimination with Product/Tech. - Run workforce plans with WFM; optimize shifts and cost. - Coach TLs; standardize QA rubrics; certify new playbooks. Education & Experience: - BCom (Operations/Finance) or BA (PPM); 3–6 years in service ops. - Fintech/telco/BPO experience highly preferred. Skills & Tools: - Contact centre platforms, QA frameworks, SQL/BI basics, and process mapping. KPIs: - AHT, FCR, CSAT/NPS, backlog age, cost/contact, vendor QA. Compensation (Kenya): KES 160,000–280,000 + quarterly bonus. Figures are client estimates and may vary depending on experience and interview performance. Benefits: - Medical, pension, hybrid stipend. Growth Path: - Senior SDM → Customer Operations Lead → Head of Operations. Ideal hierarchy and expected promotion cycle.
K sh 160,000 – 280,000 gross / month
Operations Manager – Retail & E-Commerce
Openings: 1 Location: Nairobi – Westlands (Muthithi Rd) Overview: Our client is on the hunt for an Operations Manager who loves the buzz of retail but thinks in systems, not chaos. This tech-enabled electronics retailer runs six Nairobi stores, a busy online shop, and a fulfillment center that never sleeps. From Westlands HQ, you’ll be the person turning all those moving parts into one smooth, customer-happy machine. It’s a role that lives at the intersection of people, process, and performance. You’ll balance staffing rosters, inventory flow, and store readiness while keeping customer experience at the heart of it all. Promotions, flash sales, and delivery cut-offs, nothing fazes you because you plan ahead and move with purpose. If “organized” is your love language and dashboards are your favorite art form, you’ll feel right at home here. Expect to collaborate with merchandising, logistics, and CX teams to keep SLAs tight and surprises minimal. The culture rewards hands-on leadership and data-driven decisions, but never forgets that happy teams make happy customers. So, if you can take an operational orchestra and make it hum without missing a beat or losing your sense of humor, this one’s calling your name. Key Responsibilities: - Own daily ops huddles, staffing plans, and service rosters across stores/DC. - Standardize SOPs for receiving, put-away, picking, click-and-collect, and returns. - Run weekly KPI reviews (OTIF, CVR, NPS, shrink, hours/labour). - Coordinate with Merch/Marketing on promo readiness and stock integrity. - Drive cost controls (overtime, wastage, packaging); enforce safety. - Lead incident reviews; close corrective and preventive actions (CAPA). - Build a culture of documentation, coaching, and continuous improvement. Education & Experience: - BCom (Operations/Marketing/BIS) or BA (PPM); Diploma in Business considered with experience. - 5–7 years operations leadership in retail/e-commerce/3PL. Skills & Tools: - WMS/TMS, Excel/BI, workforce planning, stakeholder influence, service mindset. KPIs: - OTIF %, NPS, pick accuracy, shrink %, labour productivity, and incident closure time. Compensation (Kenya): KES 180,000–320,000 + annual performance bonus. Figures are estimates shared by our clients and vary with your experience, interview performance, certifications, and company pay bands. Benefits: - Medical, pension, phone/data, training budget. Growth Path (hierarchy/expected promotions): - Senior Operations Manager → Head of Operations → Operations Director. This is the ideal hierarchy inside the client’s company and thus the expected growth cycle for this position.
K sh 180,000 – 320,000 gross / month