Operations Jobs
Operations Coordinator – Executive Projects
Openings: 1 Location: Nairobi – Karen (Ngong Rd / Karen Rd) Overview: Our client is looking for an Operations Coordinator to support special projects for a family-owned hospitality and events group in Karen. You’ll handle vendor sourcing, event logistics, procurement paperwork, and post-event reconciliations while reporting to the COO. The work blends spreadsheets with site walks and a lot of getting things done. Key Responsibilities: - Build project plans and budgets; track actions and timelines. - Source vendors; process LPOs; ensure deliveries and quality. - Coordinate set-ups/tear-downs; manage checklists and permits. - Reconcile invoices; close GRNs and payment packs with Finance. - Prepare project reports with photos and metrics. Education & Experience: - Diploma/BCom in Business/PPM/Procurement. - 1–3 years coordination/admin in ops/events/hospitality. Skills & Tools: - Excel/Sheets, procurement basics, vendor comms, on-site coordination. KPIs: - On-time delivery, budget variance, vendor SLA, and internal CSAT. Compensation (Kenya): KES 70,000–120,000 + project bonuses. Figures are estimates shared by our clients and vary with your experience, interview performance, certifications, and company pay bands. Benefits: - Medical, meals during events, and local travel stipend. Growth Path (hierarchy/expected promotions): - Senior Coordinator → Operations Project Lead → Operations Manager. This is the ideal hierarchy inside the client’s company and thus the expected growth cycle for this position.
K sh 70,000 – 120,000 gross / month
Business Continuity & Incident Response Coordinator
Openings: 1 Location: Nairobi – Gigiri (UN Ave vicinity) Overview: Our client is looking for a BC/IR Coordinator to prepare a regional NGO’s Nairobi campus for disruptions, power, network, protests, and weather. You’ll maintain BCPs, run tabletop exercises, and coordinate with IT, Facilities, Security, and Programs so critical services keep running. Calm under pressure is a must. Key Responsibilities: - Update BCPs/DR playbooks; maintain contact trees and roles. - Run risk assessments; propose mitigations and suppliers. - Lead drills/tabletops; capture actions and owners. - Coordinate during incidents; publish SITREPs and after-action reviews. - Track resilience KPIs and vendor readiness. Education & Experience: - BA/BCom (PPM/Operations); certifications in BCP/ISO 22301 are a plus. - 3–5 years ops/compliance/risk with incident exposure. Skills & Tools: - Crisis comms, documentation, stakeholder mgmt, dashboards. KPIs: - Plan freshness, drill scores, MTTR, and action closure rate. Compensation (Kenya): KES 120,000–210,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, security transport when needed, training. Growth Path: - Senior BC/IR → Risk & Compliance Lead → Head of Business Resilience. Ideal hierarchy and expected promotion cycle.
K sh 120,000 – 210,000 gross / month
Training & SOPs Coordinator – Operations Academy (2 Positions)
Openings: 2 positions Location: Nairobi – Donholm (Outer Ring Rd) Overview: Our client is looking for two Training & SOPs Coordinators to build an internal “Ops Academy” for a growing distribution business. You’ll capture tribal knowledge into SOPs, design short video modules, and certify teams through assessments and ride-alongs. The mission: fewer errors, faster onboarding, safer shifts. Key Responsibilities: - Document SOPs; version control; approvals with managers. - Produce micro-learning (videos, checklists, quizzes); manage LMS. - Run train-the-trainer and competency assessments. - Track completion, quality metrics, and error reduction. - Gather feedback; iterate on content quarterly. Education & Experience: - Diploma/Degree in HR/Operations/Instructional Design. - 2–3 years training/ops documentation. Skills & Tools: - Writing, simple video tools, LMS, facilitation, measurement. KPIs: - Time-to-productivity, error rate, completion rate, and audit scores. Compensation (Kenya): KES 80,000–140,000 + KPI bonus. Figures are client estimates and may vary depending on experience and outcomes. Benefits: - Medical, lunch/transport stipend, training budget. Growth Path: - Senior Coordinator → L&D (Ops) Manager → Operations Excellence Lead. Ideal hierarchy and expected promotion cycle.
K sh 80,000 – 140,000 gross / month
Operations Data Analyst (Ops Intelligence)
Openings: 1 Location: Nairobi – Ngara (Murang’a Rd) Overview: Our client is looking for an Ops Data Analyst to turn shop-floor and service data into daily actions for a multi-brand consumer business. You’ll standardize metrics, automate reports, and run ad-hoc dives that change how teams work. This is an analysis with consequences that leaders will act on your charts. Key Responsibilities: - Build single-source datasets; clean and document definitions. - Automate daily/weekly dashboards (service, cost, quality, safety). - Run deep dives; present insights and experiments. - Partner with Ops/Finance on target setting and post-mortems. - Train managers on reading and using data. Education & Experience: - BCom (BIS/Operations/Finance) or Diploma + analytics certificate. - 2–4 years of data/BI in ops, retail, or logistics. Skills & Tools: - SQL, spreadsheets, BI (Data Studio/Power BI/Looker), storytelling. KPIs: - Adoption rate, time-to-insight, decision impact, data quality. Compensation (Kenya): KES 100,000–180,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, training, hybrid stipend. Growth Path: - Senior Analyst → Ops Intelligence Lead → Operations Excellence Manager. Ideal hierarchy and expected promotion cycle.
K sh 100,000 – 180,000 gross / month
Vendor Operations Manager – BPO Partners
Openings: 1 Location: Nairobi – Parklands (Chiromo Ln) Overview: Our client is looking for a Vendor Ops Manager to govern BPO partners handling sales and support across East Africa. You’ll set SLAs, calibrate QA, audit payroll/attendance, and ensure partners behave like one team. The culture rewards clear governance and fair, data-based conversations. Key Responsibilities: - Own contracts, SLAs, and governance calendars (QBR/MBR). - Align QA scorecards; run calibrations and nesting programs. - Track hiring, training, and attrition; intervene early. - Reconcile billing vs performance; approve incentives/penalties. - Drive continuous improvement and playbooks across sites. Education & Experience: - BCom/BA (PPM); 4–6 years vendor/BPO management. Skills & Tools: - Contract basics, Excel/BI, QA/WFM literacy, negotiation. KPIs: - SLA adherence, QA pass rates, attrition %, cost/resolve, audit findings. Compensation (Kenya): KES 150,000–260,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, pension, travel. Growth Path: - Senior Vendor Manager → Service Delivery Lead → Head of Operations. Ideal hierarchy and expected promotion cycle.
K sh 150,000 – 260,000 gross / month
Workforce Management (WFM) Analyst – Contact Centre (3 positions)
Openings: 3 positions Location: Nairobi – Kasarani (Thika Rd) Overview: Our client is looking for three WFM Analysts to forecast volumes, build schedules, and monitor real-time adherence for a 200-seat contact centre. You’ll protect service levels without overspending on hours, and you’ll work closely with TLs, QA, and SDM. Key Responsibilities: - Forecast by interval; adjust for promos, outages, seasonality. - Build shift patterns; publish rosters and adherence rules. - Run intraday management; re-forecast and re-sked where needed. - Track shrinkage; propose policy changes with data. - Report SLA, occupancy, and adherence daily/weekly. Education & Experience: - BCom (Operations/Statistics) or Diploma + analytics/Excel strength. - 1–3 years WFM/analytics. Skills & Tools: - WFM suites, Excel/BI, SQL basics, calm communication. KPIs: - SLA, adherence %, occupancy %, forecast accuracy, cost/contact. Compensation (Kenya): KES 90,000–160,000 + performance bonus. Figures are client estimates and may vary depending on experience and interview outcomes. Benefits: - Medical, phone/data, hybrid stipend. Growth Path: - Senior WFM → WFM Lead → Service Delivery Manager. Ideal hierarchy and expected promotion cycle.
K sh 90,000 – 160,000 gross / month
Order-to-Cash (OTC) Operations Lead
Openings: 1 Location: Nairobi – Ruaraka (Thika Rd) Overview: Our client is looking for an OTC Lead to stitch together order capture, credit checks, fulfillment, invoicing, and returns for a consumer goods distributor. You’ll align Sales, Warehouse, Finance, and Customer Care into one SLA, killing hand-offs and errors. The role reports to the Head of Ops and partners closely with the Finance Manager. Key Responsibilities: - Map OTC flows; set SLAs and swimlanes; remove bottlenecks. - Standardize order validation, credit approvals, and backorder logic. - Improve invoice accuracy; reduce returns and claim cycle time. - Publish daily OTC dashboards; escalate risks early. - Train teams on SOPs and exception handling. Education & Experience: - BCom (Operations/Finance) or Diploma in Business; 3–5 years OTC. Skills & Tools: - ERP (SAP/Odoo), Excel/BI, process mapping, change leadership. KPIs: - Perfect order rate, DSO support, claim cycle time, invoice accuracy. Compensation (Kenya): KES 120,000–200,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, lunch/transport stipend. Growth Path: - Senior OTC Lead → Process Excellence Lead → Operations Manager. Ideal hierarchy and expected promotion cycle.
K sh 120,000 – 200,000 gross / month
Field Operations Supervisor – Installations (ISP) [8 positions]
Openings: 8 positions Location: Nairobi – Mombasa Rd corridor Overview: Our client is looking for eight Field Ops Supervisors to coordinate home/business internet installations and repairs for a fast-growing ISP. You’ll manage technicians, spares, and customer appointments, ensuring same-day installations where possible. The culture is speed + safety + courtesy. Key Responsibilities: - Schedule teams; confirm customer availability; minimize no-shows. - Ensure spares/tools readiness; enforce safety and quality checklists. - Audit installations; coach technicians; handle escalations. - Track jobs/day, first-time-right, and repeat calls. - Collaborate with NOC and CX on exceptions and outages. Education & Experience: - Diploma in Business/Telecoms/Project Mgmt; 2–4 years field ops. Skills & Tools: - Workforce scheduling tools, Excel, customer comms, basic network lingo. KPIs: - Jobs/day, FTR %, repeat repair %, customer CSAT, safety compliance. Compensation (Kenya): KES 90,000–150,000 + field allowances + monthly bonus. Figures are client estimates and may vary depending on experience and performance. Benefits: - Medical, phone/data, motorbike allowance (where applicable). Growth Path: - Senior Supervisor → Area Field Manager → Service Delivery Manager. Ideal hierarchy and expected promotion cycle.
K sh 90,000 – 150,000 gross / month
Facilities & Office Operations Manager
Openings: 1 Location: Nairobi – CBD (Kenyatta Ave) Overview: Our client is looking for a Facilities & Office Ops Manager to run space, services, and vendors for a professional services HQ (300 staff). You’ll manage leases, fit-outs, security, cleaning, reception, and budgets, keeping the workplace safe, efficient, and pleasant. Stakeholders expect crisp updates and zero surprises. Key Responsibilities: - Manage leases, service contracts, SLAs, and vendor scorecards. - Plan preventive maintenance; coordinate contractors and permits. - Oversee reception, mailroom, meeting rooms, and events support. - Track utilities and sustainability initiatives; cut waste. - Own office moves, fit-outs, and emergency preparedness. Education & Experience: - BCom/BA (PPM) or Diploma in Facilities/Business; 4–6 years in FM/ops. Skills & Tools: - Vendor mgmt, budgeting, CMMS basics, HSE awareness, stakeholder comms. KPIs: - SLA attainment, cost/seat, incident response time, and occupant CSAT. Compensation (Kenya): KES 130,000–230,000 + annual bonus. Figures are client estimates and may vary depending on experience and certifications. Benefits: - Medical, pension, phone/data. Growth Path: - Senior FM → Workplace Lead → Head of Admin & Facilities. Ideal hierarchy and expected promotion cycle.
K sh 130,000 – 230,000 gross / month
Health, Safety & Environment (HSE) Officer
Openings: 1 Location: Nairobi – Embakasi (Easter bypass slip Rd) Overview: Our client is looking for an HSE Officer to keep a logistics hub safe, multiple shifts, forklifts, and contractors. You’ll update risk registers, run toolbox talks, close audits, and turn near-misses into improvements. The team respects people who enforce rules fairly and explain the “why.” Key Responsibilities: - Maintain HSE policy, risk register, and legal compliance calendar. - Lead inductions, toolbox talks, drills, and incident investigations. - Close audit findings; track CAPA to completion. - Ensure PPE, signage, and equipment checks are in place. - Report TRIR and leading indicators weekly. Education & Experience: - Diploma/Degree in OSH/Environment/Business; NEBOSH/IOSH a plus. - 2–4 years HSE in warehouse/logistics/manufacturing. Skills & Tools: - Risk assessment, incident analysis, training, and documentation. KPIs: - TRIR, near-miss reporting rate, audit closure %, training completion. Compensation (Kenya): KES 90,000–160,000 + safety bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, PPE, and transport stipend for late shifts. Growth Path: - Senior HSE → HSE Manager → Compliance/Facilities Lead. Ideal hierarchy and expected promotion cycle.
K sh 90,000 – 160,000 gross / month
Quality Assurance Manager – Customer Operations
Openings: 1 Location: Nairobi – Kilimani (Ngong Rd) Overview: Our client is looking for a QA Manager to lift quality across chat/voice/email for a digital services company. Reporting from Kilimani, you’ll design rubrics, coach coaches, and turn QA data into agent-level skill plans. Expect a hands-on role with calibration sessions and leadership spotlights. Key Responsibilities: - Build channel-specific QA rubrics and calibration routines. - Score calls/chats; publish heatmaps and targeted coaching plans. - Own VoC program; link QA to CSAT/NPS and churn drivers. - Run pilot scripts, macros, and knowledge base updates. - Coordinate with WFM on skill-based routing. Education & Experience: - BCom/BA (PPM/Comms); 4–6 years in QA leadership. Skills & Tools: - QA platforms, speech/text analytics, Excel/BI, coaching frameworks. KPIs: - QA pass rate, rework/after-call work, CSAT/NPS, calibration drift. Compensation (Kenya): KES 140,000–240,000 + annual bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, phone/data, training. Growth Path: - Senior QA Manager → Customer Experience Lead → Head of CX. Ideal hierarchy and expected promotion cycle.
K sh 140,000 – 240,000 gross / month
Continuous Improvement (Lean) Specialist
Openings: 1 Location: Nairobi – Industrial Area (Lunga Lunga Rd) Overview: Our client is looking for a CI Specialist to drive Lean projects for a food manufacturer with two plants and a Nairobi DC. You’ll own time-and-motion studies, Kaizen events, and capability building, translating waste into wins that stick. The culture values shop-floor presence and evidence over slides. Key Responsibilities: - Lead VSMs and Kaizen events; prioritize high-impact wastes (DOWNTIME). - Establish standard work; lock in controls and visual management. - Build CI dashboards (yield, OEE, changeover, rework). - Train line leaders; certify yellow/green belts. - Work with QA/HSE to ensure safe, compliant improvements. Education & Experience: - BCom (Operations) or Diploma in Business + Lean training. - 3–5 years CI/Lean/Six Sigma in manufacturing or logistics. Skills & Tools: - Lean toolkit, Excel/BI, facilitation, problem-solving. KPIs: - OEE, changeover time, scrap/rework %, project ROI, audit scores. Compensation (Kenya): KES 120,000–200,000 + improvement bonus. Figures are client estimates and may vary depending on experience. Benefits: - Medical, meals, PPE, training. Growth Path: - Senior CI → Ops Excellence Lead → Operations Manager. Ideal hierarchy and expected promotion cycle.
K sh 120,000 – 200,000 gross / month
Service Delivery Manager – Fintech Ops
Openings: 1 Location: Nairobi – Upper Hill (Hospital Rd) Overview: Our client is looking for a Service Delivery Manager to keep a high-growth fintech’s customer operations humming KYC, collections, and support across phone, chat, and WhatsApp. Based in Upper Hill, you’ll own SLAs, quality, and vendor coordination while partnering with Product to squash friction. Expect real-time dashboards, weekly WBRs, and a relentless focus on “first-time right.” Key Responsibilities: - Define and enforce SLAs across channels; manage real-time adherence. - Run WBRs/MBRs; publish action trackers and owner follow-ups. - Coordinate BPO/vendor capacity and quality scorecards. - Lead root cause analysis; drive backlog elimination with Product/Tech. - Run workforce plans with WFM; optimize shifts and cost. - Coach TLs; standardize QA rubrics; certify new playbooks. Education & Experience: - BCom (Operations/Finance) or BA (PPM); 3–6 years in service ops. - Fintech/telco/BPO experience highly preferred. Skills & Tools: - Contact centre platforms, QA frameworks, SQL/BI basics, and process mapping. KPIs: - AHT, FCR, CSAT/NPS, backlog age, cost/contact, vendor QA. Compensation (Kenya): KES 160,000–280,000 + quarterly bonus. Figures are client estimates and may vary depending on experience and interview performance. Benefits: - Medical, pension, hybrid stipend. Growth Path: - Senior SDM → Customer Operations Lead → Head of Operations. Ideal hierarchy and expected promotion cycle.
K sh 160,000 – 280,000 gross / month
Operations Manager – Retail & E-Commerce
Openings: 1 Location: Nairobi – Westlands (Muthithi Rd) Overview: Our client is looking for an Operations Manager to run day-to-day fulfillment, store ops, and customer experience for a tech-enabled retailer selling electronics nationwide. From Westlands HQ, the business coordinates an online shop, click-and-collect points, and six Nairobi stores with aggressive SLAs. You’ll own staffing, SOPs, and KPI dashboards that link merchandising, last-mile, and CX into one rhythm. If you can turn chaos into cadence without losing the human touch, this is you. Key Responsibilities: - Own daily ops huddles, staffing plans, and service rosters across stores/DC. - Standardize SOPs for receiving, put-away, picking, click-and-collect, and returns. - Run weekly KPI reviews (OTIF, CVR, NPS, shrink, hours/labour). - Coordinate with Merch/Marketing on promo readiness and stock integrity. - Drive cost controls (overtime, wastage, packaging); enforce safety. - Lead incident reviews; close corrective and preventive actions (CAPA). - Build a culture of documentation, coaching, and continuous improvement. Education & Experience: - BCom (Operations/Marketing/BIS) or BA (PPM); Diploma in Business considered with experience. - 5–7 years operations leadership in retail/e-commerce/3PL. Skills & Tools: - WMS/TMS, Excel/BI, workforce planning, stakeholder influence, service mindset. KPIs: - OTIF %, NPS, pick accuracy, shrink %, labour productivity, and incident closure time. Compensation (Kenya): KES 180,000–320,000 + annual performance bonus. Figures are estimates shared by our clients and vary with your experience, interview performance, certifications, and company pay bands. Benefits: - Medical, pension, phone/data, training budget. Growth Path (hierarchy/expected promotions): - Senior Operations Manager → Head of Operations → Operations Director. This is the ideal hierarchy inside the client’s company and thus the expected growth cycle for this position.
K sh 180,000 – 320,000 gross / month
Operations Coordinator
Coordinate daily ops, SLAs, and cross-team logistics.
K sh 50,000 – 85,000 gross / month