Hospitality Jobs
Front Office Trainee (Hotel) [Openings: 2]
Openings: 2 Location: Nairobi – Highridge Overview: Our client welcomes business travelers who value quick, courteous check-ins and accurate bills. You’ll master the PMS, handle calls, and coordinate with housekeeping for room readiness. Upselling and graceful complaint handling are coached daily. Night audits rotate with seniors guiding you through routines. If you communicate clearly and stay composed, you’ll become a guest favorite. Key Responsibilities: - Process arrivals/departures; issue keys; manage payments. - Answer calls; log requests; liaise with housekeeping/engineering. - Upsell rooms; support night audit rotations. Education & Experience: - Diploma in Front Office/Hotel Ops; 0–2 years. Skills: - Polished speech, numeric accuracy, PMS basics, conflict de-escalation. KPIs: - Check-in time, upsell rate, guest scores, billing accuracy. Compensation (Kenya): - Base: KES 44,000–60,000. - Upsell kicker: KES 300–700 per upgraded night (team-pooled). Client estimates vary with languages spoken, night shift availability, and upsell consistency. Benefits: - Medical, meals, uniform, transport for late shifts. Growth Path: - FO Trainee → Receptionist → FO Supervisor → Duty Manager.
K sh 44,000 – 60,000 gross / month
Steward/Dishwasher (Kitchen Hygiene) [Openings: 6]
Openings: 6 Location: Nairobi – Parklands 1st Ave / Highridge Overview: Our client’s kitchen runs on spotless equipment and fast turnarounds. You’ll manage dish machines, hand-wash large pots, and keep floors safe and dry. Clear chemical labels and PPE keep everyone healthy. The team respects stewards because service fails when hygiene fails. If you’re strong, steady, and proud of clean, this backbone role is for you. Key Responsibilities: - Operate dishwashers; hand-wash large items. - Sort waste; clean floors; restock chemicals safely. - Assist with receiving and put-away. Education & Experience: - Certificate any; 0 years. Skills: - Stamina, hygiene discipline, teamwork, and time management. KPIs: - Hygiene audit score, breakage rate, turnaround time, slip-free floors. Compensation (Kenya): - Base: KES 30,000–38,000. - Late-night premium: +10% for close shifts. Client estimates; offers vary with reliability and peak-service performance. Benefits: - Medical, meals, uniform, laundry. Growth Path: - Steward → Commis Trainee → Kitchen Porter Lead.
K sh 30,000 – 38,000 gross / month
Barista Trainee (Openings: 3)
Openings: 3 Location: Nairobi – Karen Triangle (Ngong Rd / Lang’ata Link) Overview: Our client is a specialty café that treats coffee like craft. You’ll dial in espresso, texture milk consistently, and keep machines pristine. Morning opens are brisk and precise; afternoons focus on latte art and pastry upsells. Guests appreciate cheerful efficiency and clean counters. If you love taste, routine, and small improvements every shift, you’ll fit right in. Key Responsibilities: - Dial espresso; maintain grinder; clean machine diligently. - Serve guests; manage queues; upsell pastries and beans. - Track wastage; maintain hygiene logs. Education & Experience: - Certificate in Barista/Service; 0–1 year. Skills: - Taste memory, cleanliness, speed, friendly service. KPIs: - Shot consistency, time-to-drink, wastage, and guest feedback. Compensation (Kenya): - Base: KES 36,000–48,000. - Tips/service: KES 4,000–10,000 average. Estimates; offers vary with latte art test and early-morning availability. Benefits: - Medical, meals, coffee training. Growth Path: - Barista → Senior Barista → Shift Lead → Head Barista.
K sh 36,000 – 48,000 gross / month
Waitstaff Trainee (Casual Dining) Openings: 8
Openings: 8 Location: Nairobi – Ngong Rd (Adams Arcade to Junction strip) Overview: Our client runs a friendly, fast restaurant where good memory and warm service win repeat guests. You’ll learn the menu, practice the sequence of service, and handle POS cleanly. Rushes are team sprints; calm voices and accurate orders keep things fun. Managers coach on suggestive selling and guest recovery. If you like people and pace, you’ll grow quickly. Key Responsibilities: - Take orders; serve; clear; present bills. - Suggest pairings; handle simple complaints. - Reset tables; maintain hygiene and side stations. Education & Experience: - Certificate in F&B/Service; 0–1 year. Skills: - Polite speech, memory, POS basics, upselling. KPIs: - Table turn time, upsell rate, tip feedback, order accuracy. Compensation (Kenya): - Base: KES 28,000–36,000. - Service charge/tips: pooled (typ. KES 6,000–15,000/month). Client estimates; weekend/holiday shifts typically raise total take-home and vary by outlet footfall. Benefits Medical, meals, uniform. Growth Path Waitstaff → Senior Waiter → Supervisor → Restaurant Captain.
K sh 28,000 – 36,000 gross / month
Room Attendant Trainee (Housekeeping) [Openings: 12]
Openings: 12 Location: Nairobi – JKIA Airport Hotels Overview: Our client is opening a new wing and needs reliable trainees to deliver consistent brand standards. You’ll learn the perfect room checklist, from bathroom shine to linen folds to minibar counts. Supervisors audit daily and coach for speed without cutting corners. Lost-and-found honesty and guest courtesy are non-negotiable. If you take pride in leaving a room better than you found it, this team will notice. Key Responsibilities: - Clean rooms & bathrooms; restock amenities to standard. - Report maintenance issues and manage lost & found. - Maintain trolley setup; follow checklists. Education & Experience: - Certificate in Housekeeping/Any; 0–1 year. Skills: - Detail, stamina, guest courtesy, time targets. KPIs: - Rooms/hour, quality audits, guest scores, zero losses. Compensation (Kenya): - Base: KES 34,000–46,000. - Productivity bonus: KES 1,000–2,000/month for audit scores. - Night premium: +10% when rostered. Estimates; actual offers vary with speed trials, audit results, and night shift availability. Benefits: - Medical, meals, uniform, and late-shift transport. Growth Path: - Attendant → Public Area/Trainer → Supervisor.
K sh 34,000 – 46,000 gross / month
Commis Chef Trainee (Cold Kitchen) [Openings: 5]
Openings: 5 Location: Nairobi – Gigiri (UN Ave / Diplomatic restaurants strip) Overview: Our client is a high-volume, quality-driven kitchen serving embassies and business diners. You’ll master mise en place wash, chop, portion, label, and maintain a spotless station under HACCP. Service windows are precise; teamwork keeps plates leaving beautiful and safe. Senior chefs will coach knife grips, batching, and waste control. If you love craft, speed, and cleanliness, this brigade will shape you into a pro. Key Responsibilities: - Prep vegetables, dressings, canapés; label & date. - Maintain cold chain; sanitize stations; control waste. - Assist during service and restock efficiently. Education & Experience: - Certificate/Diploma in Culinary/Food Production; 0–1 year. Skills: - Knife skills, hygiene discipline, stamina, teamwork. KPIs: - Prep accuracy, wastage %, hygiene score, and plating consistency. Compensation (Kenya): - Base: KES 38,000–52,000. - Service premium: KES 400–700 per banquet/event. Estimates from clients; final pay depends on knife test, shift coverage, and speed during trial mise. Benefits: - Medical, meals on duty, uniform, laundry. Growth Path: - Commis → Demi-Chef → Chef de Partie.
K sh 38,000 – 52,000 gross / month
Reservations Agent (2 Positions)
Openings: 2 Location: Nairobi (hybrid) Overview: Our client is hiring two Reservations Agents to convert enquiries across phone/email/OTAs, maintain accurate rates and allocations, and produce clean pickup/cancellation reports that help Revenue hit the forecast. Key Responsibilities: - Respond to enquiries within SLA; issue quotes; secure guarantees/deposits. - Manage OTA extranets (rates/availability/stop-sells) and channel manager updates. - Amend/cancel bookings; process refunds; apply no-show charges per policy. - Run daily pickup, pace, and cancellation reports; flag demand spikes. - Coordinate with Finance on virtual cards and chargebacks. - Upsell room types and add-ons; track personal conversion rate. - Maintain accurate guest data and preferences in the PMS/CRM. - Support group blocks, rooming lists, and allotment reconciliations. - Maintain scripts/FAQs; handle rate-match and waiver requests. Education & Experience: - Cert/Diploma in Hospitality or Travel & Tourism. - 1–2 years reservations or agency ticketing; internship considered. Skills & Tools: - Tools: PMS, channel manager, OTA extranets, Excel, payment gateways. - Skills: detail focus, numeracy, phone/email etiquette, objection handling. KPIs: - Quote response time; conversion %; booking accuracy; no-show/cancellation ratio. Work Conditions: - Shifts incl. evenings/weekends during high season. Compensation (Kenya) KES 35,000–60,000/month (+ potential conversion bonus). Figures are estimates provided by our clients and vary based on your experience, interview performance, certifications, and company pay bands. Benefits: - Meals, medical, and training on systems. Growth Path: Senior Reservations → Revenue/Reservations Supervisor → Revenue Manager. This is the ideal hierarchy inside the client’s company and thus the expected growth cycle for this position.
K sh 35,000 – 60,000 gross / month
Reservations Agent
Overview Our client is on the lookout for: a fast, accurate converter to turn inquiries into bookings across phone, email, and OTAs. Key responsibilities: - Respond to inquiries within SLA; issue quotes/confirmations - Manage OTA extranets (rates, allocations, stop-sells) - Record/modify/cancel reservations; ensure guarantees & auths - Coordinate deposits/refunds/no-show charges with Finance - Produce pickup/pace/cancellation reports; flag demand spikes - Upsell categories & add-ons; track personal conversion Education & experience: - Certificate/Diploma Hospitality/Travel & Tourism; 1–2 years reservations or agency ticketing. Skills & tools: - PMS, channel manager/OTAs, Excel; numeracy, attention to detail, objection handling. KPIs: - Quote response time, conversion rate, booking accuracy, no-show/cancel ratio. Working conditions: - Shifts incl. evenings/weekends in peak season. Salary KES 35,000 – 55,000 Benefits: commission/bonus possible, meals, and medical. Growth path: Senior Reservations → Revenue.
K sh 35,000 – 55,000 gross / month
Travel Consultant (Hotel Travel Desk/Tour Company) [2 Positions]
Openings: 2 Location: Nairobi – Kiambu Overview: Our client is looking for two Travel Consultants to design itineraries, issue tickets, and deliver dependable after-sales care for leisure and corporate travelers. Key Responsibilities: - Build itineraries/quotes; advise on visas/insurance/health. - Issue/reissue/refund tickets per airline rules; manage queues/ADMs. - Maintain CRM; handle after-sales support and disruptions. - Meet monthly sales/conversion targets; record daily productivity. - Coordinate suppliers (DMOs, hotels, transfers); manage vouchers. Education & Experience: - IATA/UFTAA Foundation or Diploma in Travel & Tourism. - 1–3 years agency/OTA/tour operations; GDS essential. Skills & Tools: - Tools: Amadeus/Sabre/Galileo; back-office/CRM; payments & reconciliation. - Skills: sales, attention to detail, client communication, problem solving. KPIs: - Sales vs target; ticketing accuracy; client retention; ADM rate. Work Conditions: - Rostered shifts; occasional Saturdays. Compensation (Kenya) KES 58,000–67,000/month (+ commissions). Benefits: - Commission scheme; medical; systems training. Growth Path: - Senior Consultant → Team Lead → Corporate Travel Manager.
K sh 58,000 – 67,000 gross / month
Tour Guide / Driver-Guide (Safari/City) [6 positions]
Openings: 6 positions Location: Nairobi-based; nationwide travel Overview Our client is looking for six engaging Tour Guides/Driver-Guides to lead guests safely through Kenya’s parks and cities, delivering memorable interpretation on wildlife, culture, and conservation while maintaining top safety standards. Key Responsibilities: - Conduct pre-trip briefings on safety, itinerary, and expectations. - Guide game drives/walks or city tours; adjust pace to guest needs. - Deliver accurate, engaging interpretation; answer questions confidently. - Perform vehicle checks; maintain logbooks; keep vehicles clean and stocked. - Follow park rules and ethical wildlife viewing; manage risk scenarios. - Handle incidents and first-aid as trained; file post-trip reports. - Coordinate with lodges and operations on timing and guest requests. Education & Experience: - Certificate in Tour Guiding & Administration; PSV license for driver-guides. - 1–3 years guiding; lodge or city guiding acceptable. Skills & Tools: - Tools: GPS/navigation apps, VHF radio, first-aid kit, recovery gear. - Skills: storytelling, navigation, guest care, situational awareness. KPIs: - Guest review scores; safety record; on-time performance; vehicle care costs. Work Conditions: - Remote locations; long days; early starts; multi-day trips. Compensation (Kenya) KES 55,000–90,000/month (+ tips can materially increase total). Benefits Tips (variable); accommodation/meals during trips; park entry support per policy. Growth Path Senior Guide → Head Guide → Safari Manager/Tour Ops.
K sh 55,000 – 90,000 gross / month
Head Chef / Kitchen Manager
Openings: 1 Location: Nairobi – Flagship outlet Overview Our client is looking for a Head Chef/Kitchen Manager to lead kitchen strategy menu engineering, vendor management, cost control, and people development while delivering consistent quality at scale. Key Responsibilities: - Own menu design and engineering to CM targets. - Lead ordering, vendor relationships, and price negotiations. - Control food cost via portioning, planning, and waste reduction. - Maintain HACCP documentation; pass hygiene audits. - Recruit, train, roster; manage performance and succession. - Collaborate with FOH on promotions and events; analyze results. Education & Experience: - Diploma in Culinary Arts; management coursework is an advantage. - 6–10 years, including multi-section leadership. Skills & Tools: - Tools: recipe/inventory software, thermologgers, Excel/BI. - Skills: leadership, menu engineering, vendor negotiation, budgeting. KPIs: - Food cost %; kitchen labor %; guest food ratings; audit scores. Work Conditions: - Variable hours; late nights during events. Compensation (Kenya) KES 240,000–275,000/month (+ bonus eligibility). Benefits: - Medical, uniform/laundry, meals. Growth Path: Executive Chef → F&B/Operations leadership.
K sh 240,000 – 275,000 gross / month
Sous Chef
Openings: 1 Location: Nairobi Overview: Our client is looking for a Sous Chef to run service, train the brigade, and keep food cost on target—co-piloting menu development with the Head Chef. Key Responsibilities: - Lead pass during service; coordinate tickets and timing. - Coach CDPs/commis; conduct tastings; maintain specs. - Create prep lists; oversee ordering and stock rotation. - Track food cost and wastage with accurate production sheets. - Contribute to menu development and daily specials. - Ensure HACCP logs and hygiene audits are up to date. Education & Experience: - Diploma in Culinary Arts. - 4–6 years hot-kitchen experience with section leadership. Skills & Tools: - Tools: KDS/KOT, thermometers, Excel (food cost). - Skills: leadership under pressure, cost awareness, communication. KPIs: - Ticket time; food cost %; wastage %; training completion. Work Conditions: - Evenings/weekends; long standing; heat/sharp tools. Compensation (Kenya) KES 120,000–145,000/month. Benefits Meals, uniform/laundry, and medical. Growth Path Head Chef/Kitchen Manager → Executive Chef.
K sh 120,000 – 144,998 gross / month
Commis Chef (8 positions)
Openings: 8 positions Location: Nairobi – Central kitchen & outlets Overview: Our client is looking for eight Commis Chefs to support hot and cold sections—prepping, cooking, and plating to spec while keeping hygiene tight and waste low in a high-throughput kitchen. Key Responsibilities: - Prep mise-en-place (cuts, marinades, stocks) to daily par. - Cook/plate to recipe and pass standards; communicate clearly on the pass. - Clean as you go; follow section cleaning schedules and HACCP logs. - Rotate stock FIFO; label/date correctly; record temps. - Assist receiving and storage; handle delivery checks. - Support banquets and off-site events when rostered. - Report equipment faults; follow safety procedures. Education & Experience: - Certificate/Diploma in Culinary Arts (Utalii or equivalent). - 0–2 years of kitchen experience; attachments count. Skills & Tools: - Tools: knives, commercial ovens/grills/fryers, thermometers, recipe cards. - Skills: knife skills, seasoning, speed/stamina, teamwork. KPIs: - Ticket times, spec adherence, wastage %, station hygiene score. Work Conditions: - Hot kitchen; long standing; shifts. Compensation (Kenya) KES 25,000–40,000/month. Benefits: Meals, uniform/laundry, and medical. Growth Path: Chef de Partie → Sous Chef → Head Chef.
K sh 20,000 – 40,000 gross / month
Food & Beverage Manager
Openings: 1 Location: Nairobi – 4★ city hotel Overview Our client is looking for an F&B Manager to lead all restaurants, bars, and banquets setting strategy, standards, and promotions that grow revenue while keeping food and labor costs on target. Key Responsibilities: - Build annual budgets/forecasts; deliver GOP targets. - Coach outlet leaders; ensure brand/hygiene standards (HACCP/ISO). - Approve menus, promotions, and pricing with culinary. - Oversee events/banqueting P&L; ensure profitable execution. - Monitor guest feedback; implement continuous improvement. - Partner with Sales/Marketing on campaigns; track ROI. - Develop talent pipelines and succession plans. Education & Experience: - Diploma/Degree in Hospitality/F&B Mgmt. - 5–7 years with 2+ in leadership (4★/5★ preferred). Skills & Tools: - Tools: POS/back-office, inventory/recipe systems, Excel/BI. - Skills: leadership, financial acumen, project management, stakeholder mgmt. KPIs: - GOP margin; food/labor %; RevPASH/covers; NPS; audit scores. Work Conditions: - Evenings/weekends for events; late finishes when required. Compensation (Kenya) KES 100,000–150,000/month (+ bonus eligibility). Benefits: - Medical/pension per policy; meals; uniform. Growth Path: - Operations Manager → Hotel Manager/GM.
K sh 160,000 – 199,500 gross / month
Food & Beverage Cost Controller
Openings: 1 Location: Nairobi – Head office Overview: Our client is looking for an F&B Cost Controller to protect margin through recipe standardization, inventory discipline, and timely flash reporting that outlet leaders can act on. Key Responsibilities: - Maintain recipe database (yields, wastage, theoretical costs). - Produce daily/weekly flash reports; analyze variances and trends. - Lead monthly stock takes; run surprise spot checks. - Audit receiving (GRN vs invoice); monitor market price changes. - Partner with chefs/bar managers on menu costing and portion control. - Build a weekly F&B dashboard for ops and finance. Education & Experience: - Diploma in Accounting/Hospitality. - 2–3 years hotel/restaurant cost control or inventory accounting. Skills & Tools: - Tools: inventory & recipe software, POS back-office, Excel/BI. - Skills: advanced Excel, analytical thinking, stakeholder influence, integrity. KPIs: - Theoretical vs actual variance; stock-take accuracy; wastage %; cost % trend. Work Conditions: - Office hours + service-period presence; peak-season flexibility. Compensation (Kenya) KES 140,000–175,000/month. Benefits Medical; meals; uniform (where required). Growth Path Senior Cost Controller → Assistant Finance Manager → Finance.
K sh 140,000 – 175,000 gross / month
Restaurant Manager
Openings: 1 Location: Nairobi – Premium casual Overview: Our client is looking for a commercial-savvy Restaurant Manager to own P&L, people, and guest experience, driving traffic, average check, and margin while keeping standards tight and the team engaged. Key Responsibilities: - Deliver outlet P&L: forecast, budget, monthly variance analysis. - Recruit, train, roster, and performance-manage a high-output team. - Lift guest satisfaction via coaching, audits, and SOP adherence. - Partner with kitchen on menu engineering and product quality. - Lead inventories, cost control, supplier relationships, and audits. - Plan promotions/events; analyze results and iterate. - Ensure compliance (HACCP, licensing, labor law) and safety drills. Education & Experience: - Diploma/Degree in Hospitality/F&B Mgmt or Business. - 3–5 years supervisory experience in busy restaurants. Skills & Tools: - Tools: POS/back-office, Excel/BI dashboards, reservation platforms. - Skills: leadership, financial acumen, people development, marketing. KPIs: - GOP margin; labor %; food cost %; NPS/reviews; staff turnover. Work Conditions: - Evenings/weekends; floor presence during peaks. Compensation (Kenya) KES 200,000–270,000/month (+ KPI bonus). Benefits: - Bonus eligibility; medical; meals; uniform. Growth Path: Multi-site Manager → F&B Manager → Operations Manager.
K sh 200,000 – 270,000 gross / month
Barista (6 positions)
Openings: 6 positions Location: Nairobi – Multiple café kiosks Overview: Our client is looking for six Baristas to dial-in espresso, steam consistent micro-foam, and serve at speed while educating guests on beans, brew methods, and pairings. Key Responsibilities: - Dial-in grinders; keep shots within yield/time spec. - Steam milk; maintain latte art quality and temperature. - Clean/maintain machines and grinders; log maintenance. - Operate POS; reconcile cash/cards; maintain par levels. - Explain menu items and recommend pairings; upsell specials. - Support kiosk setup/breakdown and restocking. Education & Experience: - Barista training certificate preferred; KCSE. - 6–12 months café/hotel barista experience. Skills & Tools: - Tools: semi-automatic espresso machine, grinders, scales, POS. - Skills: espresso fundamentals, latte art, speed/quality balance, guest care. KPIs: - Shot yield/time within spec; guest ratings; average check uplift. Work Conditions: - Early opens; standing; handling hot liquids/steam. Compensation (Kenya) KES 45,000–60,000/month (+ service charge where applicable). Benefits: - Meals/coffee allowance; uniform; medical. Growth Path: Senior Barista → Café Supervisor → Restaurant Manager.
K sh 45,000 – 60,000 gross / month
Bartender (4 positions)
Openings: 4 positions Location: Nairobi – CBD & Westlands bars Overview Our client is looking for four Bartenders to craft classics and signatures to spec, control wastage, and keep the bar buzzing with clean setup, quick service, and guest engagement. Key Responsibilities: - Mix cocktails to recipe; maintain garnish and glassware standards. - Set up/break down stations; maintain par levels and cleanliness. - Operate POS; process payments; keep pour costs in line. - Enforce ID checks and responsible service of alcohol. - Complete weekly stock counts; report variances. - Collaborate with floor team during peaks; support event bars. Education & Experience: - Mixology/Bar certificate preferred. - 1–2 years bar experience in hotel/restaurant settings. Skills & Tools: - Tools: jiggers/speed pourers, shakers, POS, inventory sheets. - Skills: mixology basics, guest engagement, numeracy, hygiene. KPIs: - Pour variance; speed of service; guest ratings; sales per hour. Work Conditions: - Late nights; standing; handling glass/ice/CO₂. Compensation (Kenya) KES 58,000–70,000/month (+ tips). In relation to your level of experience. Benefits: Tips/service charge; uniform; meals; training. Growth Path Senior Bartender → Bar Supervisor → Bar Manager.
K sh 58,000 – 70,000 gross / month
Waiter/Waitress
Openings: 10 positions Location: Nairobi – Two outlets (casual + premium) Overview: Our client is hiring ten Waiters/Waitresses to deliver fast, friendly service across two outlets one casual, one premium. You’ll master the steps of service, know the menu cold, and upsell confidently while keeping tables turning smoothly. Key Responsibilities: - Take orders accurately; deliver food/drinks per service scripts. - Set up/break down sections; maintain mise-en-place and cleanliness. - Use POS; process cash/cards; balance at shift end. - Advise on allergens; follow hygiene and safety standards. - Upsell specials and pairings; meet average check targets. - Assist banquets/pop-ups as rostered; support teammates at peak. Education & Experience: - Certificate in F&B Service & Sales preferred. - 6–12 months service experience; trainees considered for entry roles. Skills & Tools: - Tools: POS, tray/jack, basic barista/bartending. - Skills: guest care, speed/accuracy, product knowledge, cash handling. KPIs: - Guest satisfaction; average check uplift; order accuracy; table turn time. Work Conditions: - Shifts, split shifts, nights/weekends/holidays. Compensation (Kenya) KES 20,000–35,000/month (+ tips/service charge). Dependent on experience. Benefits: - Meals; uniform; tips/service charge pool. Growth Path: Senior Waiter → Captain → Restaurant Supervisor → Restaurant Manager.
K sh 20,000 – 35,000 gross / month
Executive Housekeeper
Openings: 1 Location: Nairobi – CBD Overview Our client is looking for an Executive Housekeeper to lead housekeeping & laundry strategy staffing, budgets, vendor contracts, hygiene audits, and renovations while lifting guest cleanliness scores and keeping CPOR in line. Key Responsibilities: - Build rosters and training plans; manage performance and succession. - Own departmental budget; monitor CPOR; approve procurement and capex. - Negotiate linen/guest supplies and outsourcing contracts. - Lead hygiene/ISO audits; ensure corrective actions close on time. - Partner with Front Office/Engineering on room readiness and defects. - Plan annual deep-cleans, soft-renos, and out-of-order schedules. - Publish weekly dashboard: NPS, CPOR, staffing, linen loss, projects. Education & Experience: - Diploma/Degree in Hospitality Management. - 5–7 years progressive housekeeping leadership (4★/5★). Skills & Tools: - Tools: PMS, inventory systems, Excel/BI dashboards. - Skills: people leadership, budgeting, vendor management, and projects. KPIs: - Cleanliness NPS; CPOR; audit scores; staff turnover; linen loss %. Work Conditions: - Office + floor presence; weekend coverage as needed. Compensation (Kenya) KES 150,000–240,000/month. Benefits Medical, company car & pension per policy; uniform; meals; annual leave per law. Growth Path Rooms Division Manager → Hotel Operations Manager.
K sh 150,000 – 240,000 gross / month
Housekeeping Supervisor
Overview Our client requires: a standards champion who can assign boards, inspect rooms/public areas, coach attendants, and keep linen costs in check. Key responsibilities: - Brief and assign attendants; track progress; re-allocate for rushes. - Inspect rooms/public areas; record defects; verify corrections. - Coach on speed/quality; run spot-training on weak points. - Manage pantries, keys, L&F; enforce safety & hygiene SOPs. - Track linen par levels; work with laundry/outsource partners. - Plan and lead weekly deep-clean schedules. Education & experience: - Cert/Diploma Housekeeping/Hotel Ops; 2+ yrs housekeeping; 1+ yr lead. Salary: KES 70,000–90,000. Conditions: floor-heavy role; walking/standing most of shift. Growth path: Assistant Exec Housekeeper → Executive Housekeeper.
K sh 70,000 – 90,000 gross / month
Laundry Attendant (Multiple positions)
Overview: Our client is scaling laundry operations and needs reliable attendants to sort, wash, finish, and count accurately. Key responsibilities: - Sort by fabric/soil; pre-treat stains; load machines to spec - Operate washers/dryers/calendars/presses; follow time/temperature charts - Fold/pack/issue linen; maintain counts and par levels; minor repairs - Keep area clean/safe; log chemical usage; raise maintenance tickets Education & experience: - Housekeeping/Laundry cert an advantage; 6–12 months in industrial laundry preferred - Skills & tools: Industrial machines, presses, tagging; attention to detail, record-keeping Salary: KES 37,000–47,000 Benefits: Uniform/laundry, meals, medical Growth path: Senior Laundry → Laundry Supervisor → Executive Housekeeper
K sh 37,000 – 46,997 gross / month
Room Attendant (Housekeeping) (Multiple positions)
Overview Our client is expanding the housekeeping team and seeking meticulous room attendants to deliver spotless rooms quickly and safely. Key responsibilities: - Clean/service 14–18 rooms/shift to brand standards (make-up & turndown) - Restock amenities/linen; follow color-coding & chemical protocols - Report maintenance/safety issues; handle lost-and-found per policy - Participate in deep-cleans and periodic projects; track productivity Education & experience: - Cert Housekeeping & Laundry preferred. - KCSE C-; 6–12 months experience (training available) Skills & tools: - Trolleys/vacuums, chemicals/MSDS, ticketing device; speed, detail, discretion Salary: KES 25,000–45,000 (+ service charge where applicable) in relation to experience. Benefits: Uniform/laundry, staff meals, medical Growth path: Senior Attendant → Housekeeping Supervisor
K sh 25,000 – 45,000 gross / month
Front Office Supervisor
Overview Our client invites applications for: a floor leader who coaches the desk, controls cash, and keeps lobby flow slick on busy days. Key responsibilities: - Run pre-shift briefings; align with Housekeeping on boards - Supervise cashiering; approve refunds/voids per matrix - Handle escalations; drive service recovery and follow-up - Optimize queues/staffing live; maintain key control & logs - Audit checklists and files; ensure compliance & grooming - Coach upsell techniques; share results & best practices Education & experience: - Diploma Hospitality/Front Office; 2–3 years FO with 1+ year team-lead. Skills & tools: - PMS, POS, Excel/rostering; leadership, numeracy, communication. KPIs: - Queue time, cashier discrepancy rate, FO sentiment/NPS. Working conditions: - Rotating shifts; occasional late-night coverage. Salary KES 85,000 – 110,000 Benefits: service charge eligible, uniform, company car, and medical. N/B The client is willing to facilitate the acquisition of a driving license if the qualifying candidate lacks a driving license. Growth path: Front Office Manager → Rooms Division.
K sh 85,000 – 110,000 gross / month
Guest Relations Officer
Overview Our client seeks: a poised, guest-obsessed professional to curate VIP welcomes, resolve issues fast, and turn feedback into five-star moments. Key responsibilities: - Review VIP/LOY list; coordinate rooms, amenities, special notes - Handle complaints with empathy & recovery steps; document thoroughly - Arrange transfers, tours, and dining; liaise with external partners - Capture preferences in CRM; brief ops teams daily - Monitor sentiment on email/OTA/in-stay tools; reply within SLA - Design micro-upsells (spa, dining, late checkout); track conversion Education & experience: - Diploma Hospitality/Front Office; 2+ years guest-facing hotel role (4★/5★ preferred). Skills & tools: - Service recovery, sales mindset, cultural awareness; PMS/CRM, telephony. KPIs: Complaint recovery time, VIP welcome score, upsell revenue/arrival, response time. Working conditions: - Shifts incl. weekends; occasional airport meet & greet. Salary KES 45,000 – 55,000 Benefits: meals, uniform, and medical. Growth path: Guest Relations Supervisor → Front Office leadership.
K sh 45,000 – 55,000 gross / month
Front Desk Receptionist
Overview Our client is looking for a warm, organized receptionist to manage check-in/out, calls, cashiering, and lobby flow while keeping guests delighted from arrival to departure. Key responsibilities: - Process check-in/out in PMS; verify ID, payment, and room status - Answer calls/emails within SLA; route messages; coordinate wake-up calls - Maintain float, reconcile folios, and close shift accurately - Coordinate room readiness and maintenance tickets with Housekeeping/Engineering - Upsell room types, packages, and late checkout; log conversions - Manage key control, lobby queuing, and VIP amenities with Guest Relations - Record preferences & incidents in CRM; protect guest data (PCI) - Prepare arrival/in-house/departure reports and shift handover Education & experience: - Certificate/Diploma in Front Office Operations/Hospitality (Utalii or equivalent). 1+ year at reception (internship acceptable). Skills & tools: - Opera/Cloud PMS, POS, Excel/Outlook; guest focus, cash handling, calm under pressure. KPIs: - On-time check-ins, upsell conversion %, cashier variance, arrival/departure NPS. Working conditions: - Rotating shifts (nights/weekends/public holidays), prolonged standing. Salary (KES / month): 26,000 – 44,000 (brand, city & service charge affect offers). Benefits: staff meals, uniform & laundry, medical cover. Growth path: Senior Receptionist → Front Office Supervisor → Front Office Manager.
K sh 26,000 – 44,000 gross / month
Front Desk Receptionist
Welcome guests, manage check-ins, coordinate reservations, answer phones.
K sh 30,000 – 45,000 gross / month